Veterinary Technician Assistant and Client Concierge

Veterinary Technician Assistant & Client Concierge | Alma Vet Connection | Wellington, FL | Full-Time | M-F 8am-5pm

Alma Vet Connection is a Fear Free veterinary practice in Palm Beach County that blends conventional medicine with Traditional Chinese Veterinary Medicine. Our clients come to us for holistic, personalized care, and they stay because of how they feel every time they connect with us.

We are looking for a Veterinary Technician Assistant & Client Concierge who notices the details others miss and finds real joy in making a client's day. You will be the welcoming presence at our front desk, a clear and caring voice on the phone, and a dependable member of our care team.

This role is a great fit if you:

• Love interacting with people and want every client to leave feeling cared for
• Have a sharp eye for detail, from a misspelled name to a missing record to a worried look in the lobby
• Communicate clearly and professionally on the phone, in person, and in writing
• Take pride in a spotless, calm, welcoming hospital
• Love animals and want to grow into hands-on patient care

What you will do:

• Greet clients and patients by name and create a calm, Fear Free arrival
• Answer phones, return calls, and respond to client messages with warmth and professionalism
• Check clients in and out, review invoices and discharge instructions, and process payments
• Prepare exam rooms and assist the medical team with patients as your training grows
• Clean, restock, and care for the hospital and our hospitalized patients throughout the day
• Keep medical records accurate and complete
• Assist veterinary technicians and veterinarians with animal handling, restraint, and care during examinations, treatments, and surgeries
• Provide compassionate pet care including feeding, cleaning, grooming, and monitoring animal behavior and welfare
• Support clinical procedures such as IV insertions, catheterizations, medication administration, and record keeping with precision and attention to detail
• Maintain a clean and organized clinic environment by performing thorough cleaning of kennels, treatment areas, and equipment in accordance with safety protocols and PPE use
• Restrain animals safely during procedures using proper animal husbandry techniques while ensuring their comfort and safety
• Educate pet owners on animal health, behavior, post-operative care, and medication instructions to promote ongoing wellness

What you bring:

• High school diploma or equivalent
• Excellent phone and written communication skills
• Strong attention to detail and accurate data entry
• Customer service experience, ideally in a veterinary or medical setting
• Ability to lift 50 lbs and stay on your feet for a full shift
• Knowledge of veterinary terminology, animal anatomy, physiology, and behavior to support clinical tasks effectively
• Experience with dog handling, animal restraint techniques, and animal husbandry practices across various species including equine experience is highly desirable
• Strong client communication skills to provide clear information about pet care plans and foster positive relationships with pet owners
• Commitment to animal welfare through attentive care and adherence to safety protocols using PPE at all times
• Excellent organizational skills for managing multiple tasks efficiently in a busy veterinary environment

Preferred: Animal handling experience, Fear Free Certification, or experience with Avimark

What we offer: Paid time off, paid holidays, 401(k), health insurance, pet care benefits, and a tiered career path with real mentorship.

To apply, please submit your resume along with a brief note describing a time when attention to a small detail made a difference for someone.

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Uniform allowance

Work Location: In person