Veterinary Technician Assistant

Position Overview

The purpose of this position is to ensure quality care for pets and promote greater efficiency by relieving technicians and veterinarians of technical and administrative work. The Technician Assistant performs a variety of patient- and client-care duties and conducts patient assessments and performs procedures and treatments.

The Technician Assistant uses sound judgment when making decisions about patient care, responds quickly and calmly to emergencies, and maintains high standards of patient care. This person communicates clearly with the veterinarians, other clinic personnel, and clients to ensure that patients receive the care they need. Technician Assistants are friendly and flexible in the face of varying expectations from clients and coworkers. They multi-task, prioritize tasks well, and think creatively.

Technician Assistants strongly believe in the quality of care provided and communicate this sense of assurance to clients. The Technician Assistant provides for patient and client comfort by keeping the clinic clean and presentable and may provide training to other members of the healthcare team.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste, and contagious diseases.

Reporting Structure

Directly reports to the Practice Manager. Periodically receives direction from veterinarians. Works alongside the Technicians, who determine the scope and type of support services to be furnished and the procedures used to accomplish them.

Primary Responsibilities

Patient Care

• Provides compassionate patient care, keeping patients clean, dry, and comfortable.
• Alerts the veterinarian(s) or technicians to changes in patients’ condition.
• Recognizes patients with contagious disease and follows relevant procedures.
• Provides safe and effective patient restraint.
• Walk patients outside during the lunch period.
• Uses proper safety techniques and positioning for procedures.
• Assists veterinarians and technicians with treatments, positioning, and medicating as needed.
• Assists with patient treatments.
• Sets up and assists with procedures, such as holding for IV catheterization, exams, and other common treatments.
• Performs and holds for applicable procedures such as nail trims, anal gland expressions, and fluid administration.
• Provides medical baths to patients.

Equipment and Facility Maintenance

• Cleans and straightens exam rooms, treatment areas, and lab areas. Assists other staff members to keep the public areas of the practice clean and well maintained.
• Restocks exam rooms and pharmacy areas with supplies as needed.
• Cleans and maintains all medical equipment as required.
• Keeps the clinic clean and stocked.
• Removes trash from the clinic, and sweeps and mops floors daily.
• Launders soiled blankets, towels, and other linens.
• Clean kennels after patients leave.

Personal Conduct

• Adheres to all clinic policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the clinic procedures manual.
• Serves as a representative of the clinic, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.
• Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed.
• Adheres to the posted work schedule. Arrives for work promptly and begins work at the start time. Follows clinic policies for reporting lateness or absences.
• Utilizes the time clock to clock in and out at the beginning and end of each day and during breaks.
• Organizes work areas and exercises time-management skills to maximize personal efficiency.
• Prioritizes tasks and handles multiple tasks in a calm, organized manner.

Additional Duties

• Attends departmental and mandatory staff meetings.
• Answers the phone when the Client Care Specialist (receptionist) cannot answer by the third ring to place on hold.
• Unpacks boxes of medical supplies, checks expiration dates and serial/LOT numbers, and rotates stock.
• Ensures all patients and products are identified with labels.

Requirements

• Ability to properly restrain patients.
• Knowledge of spelling and meaning of commonly used veterinary medical terminology and procedures.
• Ability to complete assigned tasks in the time allotted without direct supervision.
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Excellent interpersonal communication skills.
• A commitment to outstanding client service.
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
• Ability to stay on task and work energetically for the entire shift, sometimes exceeding 10 hours per day in accordance with labor laws.

Join our team to make a meaningful difference in the lives of animals while advancing your career in veterinary medicine!

Pay: $11.00 - $14.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Continuing education credits
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Uniform allowance
• Vision insurance

Education:

• High school or equivalent (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Boerne, TX 78006 (Required)

Work Location: In person