Vice President Clinical Operations

About the Company

Grace Management’s senior living portfolio is committed to the delivery of exceptional resident care, regulatory compliance, quality outcomes, operational consistency, and clinical excellence across independent living, assisted living, and memory care communities. Grace Management’s mission, values, and commitment are centered on enriching the lives of seniors and fostering a culture of compassion, accountability, hospitality, and service excellence.

About the Role

The Vice President of Clinical Operations is a senior executive leader responsible for providing strategic direction, operational oversight, and clinical leadership across Grace Management’s senior living portfolio. This role ensures the delivery of exceptional resident care, regulatory compliance, quality outcomes, operational consistency, and clinical excellence across independent living, assisted living, and memory care communities. The Vice President of Clinical Operations partners closely with executive leadership, regional operations teams, Executive Directors, Wellness Directors, and community teams to implement scalable clinical systems, strengthen resident outcomes, support occupancy growth, and foster a culture centered on compassion, accountability, hospitality, and service excellence. This role serves as the organization’s clinical leader and strategic advisor on resident care services, regulatory compliance, risk management, and quality improvement initiatives while supporting Grace Management’s mission, values, and commitment to enriching the lives of seniors. The ideal candidate is a collaborative and transformational healthcare leader with extensive senior living experience, strong regulatory expertise, operational acumen, and a passion for serving seniors.

Responsibilities: Executive Leadership & Strategic Oversight

• Provide executive leadership and strategic oversight for clinical operations across a multi-state senior living portfolio.
• Develop and implement company-wide clinical strategies aligned with organizational goals, resident care standards, operational performance, and growth initiatives.
• Partner with Operations, Sales, Human Resources, Risk Management and Executive Leadership to support organizational success and community performance.
• Promote and model Grace Management’s Vision, Mission, Values, policies, and procedures through leadership and daily actions.
• Lead clinical integration efforts related to acquisitions, transitions, new community openings, and operational growth initiatives.
• Foster a culture of resident-centered care, hospitality, accountability, collaboration, and continuous improvement throughout the organization.

Clinical Quality & Resident Care Excellence

• Ensure delivery of high-quality clinical services and exceptional resident experiences across all communities.
• Develop, implement, monitor, and improve clinical performance standards, care metrics, and quality outcome initiatives.
• Lead organization-wide Quality Assurance and Performance Improvement (QAPI) initiatives.
• Establish and standardize clinical policies, procedures, systems, forms, and best practices across communities.
• Collaborate with community leadership teams to proactively address clinical and operational opportunities.
• Monitor community practices to ensure resident rights, dignity, and quality of life are consistently protected and promoted.
• Support resident retention efforts through exceptional service delivery and quality care outcomes.
• Review resident, family, and staff needs and recommend appropriate plans for care delivery and clinical services.

Regulatory Compliance & Risk Management

• Ensure compliance with all federal, state, and local regulations governing senior living operations.
• Maintain survey readiness and oversee responses to state surveys, audits, investigations, and corrective action plans.
• Conduct regular community audits to ensure compliance with company standards and regulatory requirements.
• Develop and implement plans of correction, action plans, and policy improvements as necessary.
• Monitor risk management activities and implement strategies that reduce liability and improve resident safety.
• Ensure consistent implementation of infection prevention, medication management, HIPAA compliance, and resident care protocols.
• Maintain current knowledge of senior living regulations, industry trends, and best practices.

Leadership Development & Team Engagement

• Provide leadership, mentorship, coaching, and support to Regional Clinical Directors, Wellness Directors, Executive Directors, and community clinical teams.
• Foster leadership development, succession planning, and talent retention initiatives throughout the organization.
• Lead and facilitate clinical education, training, webinars, and competency programs related to resident care, compliance, and operational best practices.
• Partner with Human Resources on recruitment, onboarding, training, and workforce development initiatives.
• Build a high-performing culture focused on teamwork, accountability, compassion, and operational excellence.
• Collaborate effectively with associates across all departments to ensure residents receive exceptional care and services.

Operational & Financial Partnership

• Partner with operations and finance leadership to support labor management, budgeting, staffing, and operational efficiency initiatives.
• Monitor community clinical performance and operational metrics to identify opportunities for improvement and cost management.
• Support occupancy growth initiatives by collaborating with Sales and Operations teams to ensure communities effectively meet resident care needs.
• Assist communities with acuity management, resident assessments, and care planning strategies to support operational and financial sustainability.

Organizational Leadership & Collaboration

• Serve as a strategic advisor to executive leadership regarding clinical operations, compliance, resident care trends, and healthcare initiatives.
• Collaborate with cross-functional teams to implement technology solutions, operational improvements, and resident care innovations.
• Represent Grace Management professionally with residents, families, healthcare providers, regulatory agencies, and industry partners.
• Participate in strategic planning, leadership meetings, committees, and organizational initiatives.
• Perform additional duties and special projects as assigned.

Qualifications

• Bachelor’s degree in nursing required; master’s degree in nursing, Healthcare Administration, Business Administration, or related field strongly preferred.
• Active Registered Nurse (RN) license in good standing required.
• Minimum of 10 years of progressive clinical leadership experience in senior living, assisted living, memory care, long-term care, or related healthcare settings.
• Minimum of 5 years of multi-site operational or regional clinical oversight experience preferred.
• Strong knowledge of assisted living, memory care, and senior living regulatory requirements across multiple states.
• Demonstrated success leading quality improvement, compliance, operational excellence, and clinical performance initiatives.
• Proven ability to lead, motivate, and develop high-performing teams in a multi-site
• environment.
• Strong financial and operational acumen with experience managing budgets, labor
• performance, staffing models, and clinical metrics.
• Proficiency with electronic health records (EHR), incident management systems,
• Microsoft Office, and healthcare technology platforms.
• Excellent leadership, communication, interpersonal, presentation, and
• organizational skills.
• Ability to exercise initiative, sound judgment, diplomacy, and professionalism in a
• fast-paced environment.
• Valid driver’s license and ability to travel regularly, including overnight travel as
• needed.
• *Remote with ~25-30% travel