Vice President Human Resources

Role: VP Human Resource (Industry: BPM / BPO / Business Services)

Employment Type: Full-Time

Reporting To: CHRO

Work Location: Remote – U.S., Jamaica, Colombia, and offshore delivery locations

Business Travel: Yes 100%

Americas HR Leadership | U.S. Labor Laws | M&A | HRBP | multi-Country HR | Offshore Operations | Employee Relations

About the Role:

Sagility is looking for an accomplished Head of HR – Americas to lead strategic and operational HR across the Americas region. This is a high-impact regional HR leadership position for an experienced BPO/BPM or large-scale business services HR leader with strong exposure to the U.S., Jamaica, Colombia, and offshore delivery environments. The role will partner closely with senior business and operations leaders to drive workforce strategy, organizational effectiveness, employee engagement, talent, compliance, labor relations, and business transformation across a geographically distributed workforce. The successful candidate will bring strong hands-on expertise in U.S. federal and state employment/labor laws, M&A and HR integration, employee relations, multi-country HR operations, workforce transformation, and offshore operating models. Americas HR Leadership | U.S. Labor Laws | M&A | HRBP | multi-Country HR | Offshore Operations | Employee Relations.

Job Summary:

• Lead the overall HR strategy and execution for the Americas region, aligned to business growth, profitability, operational performance, and client commitments. Act as a trusted strategic HR partner to senior business and operations leadership.
• Own the end-to-end HR agenda covering HRBP, Talent Acquisition, HR Operations, Total Rewards, Employee Relations, Talent Management, Workforce Planning, Compliance, and HR Transformation. Lead HR operations across U.S., Jamaica, Colombia, and offshore delivery locations.
• Provide strong expertise and governance around U.S. federal and state-specific labor/employment laws, employee relations, investigations, compliance, and HR risk management. Lead and support M&A, HR due diligence, organizational integration, restructuring, workforce transition, and change-management initiatives.
• Develop workforce strategies for large-scale BPM operations, including high-volume hiring, ramp-ups, seasonality, workforce optimization, retention, and succession planning. Build strong leadership pipelines and strengthen organizational capability across multiple geographies.
• Drive employee engagement, culture, retention, performance management, and leadership effectiveness across diverse teams.
• Partner with global COEs on Compensation & Benefits, Performance Management, DEI, Learning, Talent Management, and HR Technology. Drive HR transformation through technology, analytics, automation, process improvement, and data-driven workforce decisions.
• Ensure consistent and scalable HR governance while adapting practices to local country and state requirements. Identify and mitigate employment, labor, regulatory, compliance, and organizational risks.
• Build strong relationships with senior stakeholders across business, operations, finance, legal, and global HR functions. Travel regularly for business across onshore and offshore locations to engage with leadership teams, operations, employees, and key stakeholders.

What We're Looking For

• 18+ years of progressive HR leadership experience, with a strong track record in senior regional or enterprise-level HR roles. Mandatory experience within BPO/BPM, Business Services, ITES, Customer Experience, or other large-scale, operationally complex services environments.
• Proven senior HR leadership experience supporting Americas / U.S. operations. Strong understanding of U.S. federal and state-specific labor and employment laws.
• Demonstrated experience managing HR across multiple countries and onshore/offshore delivery models. Strong exposure to HRBP | M&A, HR due diligence, post-merger integration, restructuring, and organizational transformation.
• Proven experience across the complete HR spectrum HRBP, ER, TA, HR Operations, Total Rewards, Compliance, Talent, Workforce Planning, and Leadership Development.
• Experience supporting large, complex, high-volume BPM/BPO workforces. Strong employee relations and labor-risk management experience. Ability to operate effectively in a matrixed global organization and influence senior executives.
• Strong commercial and business acumen, with the ability to connect HR strategy to operational, financial, and client outcomes. Willingness and ability to undertake regular business travel across U.S. and offshore locations.

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Sagility is an Equal Opportunity Employer/Veteran/Disability.