Vice President Implementation

Vice President, Implementation

Reports To: Executive Leadership

FLSA Status: Exempt

Job Summary

The Vice President of Implementation is responsible for overseeing the strategic and operational aspects of onboarding new clients within a healthcare revenue cycle management environment. This senior leadership position leads a diverse team responsible for ensuring the successful transition of new clients into the organization's service offerings, managing both technical and operational components of client onboarding, and delivering a seamless, efficient, and client-centric implementation experience.

The ideal candidate will possess deep healthcare revenue cycle management expertise, exceptional leadership capabilities, and a proven track record of driving successful client implementations. This leader will serve as a strategic bridge between operations, technology, product, and client stakeholders while ensuring alignment, execution excellence, and long-term client success.

Essential Functions and Responsibilities

Leadership & Team Management

• Lead and develop a high-performing, cross-functional team responsible for implementing new client accounts.
• Provide direction, coaching, and mentorship to implementation leaders, managers, and specialists.
• Foster a collaborative environment that encourages knowledge sharing and continuous improvement.
• Support ongoing professional development to align with evolving healthcare industry needs.

Strategic Client Onboarding Oversight

• Oversee the end-to-end implementation lifecycle, ensuring a seamless transition from sales through client activation.
• Develop and execute implementation strategies, timelines, milestones, and quality standards.
• Partner with sales, operations, product, and technology teams to ensure client requirements are understood and delivered effectively.
• Manage resource allocation, implementation capacity, and project prioritization across the portfolio.

Client Relationship & Communication

• Serve as an executive point of contact for strategic and high-priority client implementations.
• Establish clear expectations regarding implementation scope, timelines, deliverables, risks, and dependencies.
• Act as an escalation point for complex client challenges and implementation concerns.
• Monitor client satisfaction and drive continuous improvements based on feedback and outcomes.

Process Ownership & Operational Excellence

• Own and continuously improve implementation processes, governance, and delivery frameworks.
• Evaluate and enhance existing workflows to ensure scalability, consistency, and operational efficiency.
• Utilize metrics, reporting, and analytics to identify improvement opportunities and optimize performance.
• Drive standardization, process maturity, and best practices across implementation functions.

Cross-Functional Collaboration

• Partner closely with senior leadership, operations, technology, product, compliance, and support teams.
• Serve as a bridge between business operations and technical teams, ensuring alignment and execution across functions.
• Facilitate regular stakeholder meetings to maintain visibility, accountability, and coordinated delivery.
• Support organization-wide initiatives focused on client retention, operational excellence, and growth.

Reporting & Analytics

• Establish and monitor KPIs related to implementation success, client satisfaction, operational efficiency, and team performance.
• Provide regular executive updates regarding implementation status, risks, mitigation plans, and outcomes.
• Ensure adherence to healthcare industry regulations, compliance requirements, and internal policies.

Education and Experience Requirements

• Bachelor's degree in Healthcare Administration, Business Management, Information Systems, or a related field required.
• Master's degree preferred.
• 10+ years of experience within healthcare revenue cycle management.
• Minimum 5 years of leadership experience overseeing client onboarding, implementation, operations, or transformation initiatives.
• Demonstrated success leading complex, enterprise-level healthcare projects and client transitions.
• Strong knowledge of healthcare billing, coding, payer operations, compliance requirements, and revenue cycle workflows.
• Experience leading strategic client-facing engagements and executive stakeholder relationships.

Ideal Candidate Profile

• Deep healthcare Revenue Cycle Management (RCM) expertise required.
• Executive presence with the ability to build trust and credibility with client leadership teams.
• Proven experience owning and optimizing operational processes within complex healthcare organizations.
• Strong ability to bridge operations, technology, product, and implementation teams.
• Experience leading large-scale client onboarding, conversions, transitions, integrations, or transformation initiatives.
• Ability to translate complex business and technical requirements into actionable implementation strategies.
• Experience with large healthcare RCM organizations, healthcare technology companies, payer service organizations, or outsourced revenue cycle service providers is highly preferred.

Knowledge, Skills, and Abilities

• Exceptional leadership and team-building skills.
• Strong project and program management expertise.
• Excellent executive communication and presentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, strategic thinking, and problem-solving abilities.
• Experience leveraging data and performance metrics to drive decision-making.
• Proven ability to influence stakeholders and drive accountability across multiple functions.
• Strong change management and organizational leadership capabilities.

Preferred Qualifications

• Experience with healthcare information systems, ERP platforms, and CRM technologies.
• Knowledge of healthcare data security and privacy regulations, including HIPAA and HITECH.
• PMP certification or equivalent project/program management certification.
• Experience supporting digital transformation, client conversion, or large-scale implementation programs.

Work Environment

• Full-time position with flexibility for hybrid or remote work arrangements based on business needs and location.
• Occasional travel required for client meetings, implementation activities, leadership meetings, and industry events.

Physical Demands

• 40 hours per week.
• Occasional standing and walking.
• Sitting for extended periods.
• Frequent use of computer, keyboard, and visual display screens.
• Frequent hand and finger movement.
• Communicate effectively verbally and in writing.
• Lift and/or move up to 20 pounds occasionally.
• Specific vision abilities required include close vision.