Vice President - Operations

Supervisor’s Title: CEO

Exempt or Non-Exempt : Exempt

Location: Must be able to work at the Burnsville location

Compensation: The expected salary/wage for this Minnesota-based position is between $225,000-$325,000. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s knowledge, skills, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental, Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, and Retirement Benefits).

Basic Function The Vice President of Operations is a key member of the executive leadership team responsible for developing and executing the operational strategy for the organization. This role provides leadership and oversight for Global Manufacturing Operations, Supply Chain, Field Service, and Facilities functions to ensure operational excellence, product quality, customer satisfaction, and business growth. The Vice President of Operations is responsible for driving continuous improvement initiatives, optimizing operational performance, and aligning operational capabilities with the company's strategic objectives. This position is responsible for complying with the Quality System requirements and carrying out responsibilities outlined in the environmental, health, and safety policies.

Responsibilities Manufacturing Operations: Provides strategic leadership and oversight of all manufacturing capabilities, processes, and resources to ensure operational efficiency, product quality, and scalability.

• Leads all global manufacturing operations, including production, testing, process development, and validation activities.
• Oversees manufacturing processes, production equipment, test systems, controlled environments, and workflow optimization.
• Develops and implements strategies to improve operational efficiency, product quality, throughput, and cost performance.
• Establishes and monitors key performance indicators (KPIs) to measure operational effectiveness and drive continuous improvement.
• Partners closely with manufacturing engineers to ensure products are designed for manufacturability, scalability, and cost efficiency.
• Collaborates with Sales, R&D, and Supply Chain teams to maintain appropriate inventory levels and support customer demand.

Supply Chain Management: Leads the development and execution of a comprehensive supply chain strategy that supports operational goals, customer requirements, and business growth.

• Directs all aspects of supply chain operations, including procurement, sourcing, supplier management, inventory control, warehousing, and logistics.
• Oversees the development of strategic supplier partnerships to ensure quality, reliability, cost competitiveness, and supply continuity.
• Oversees demand planning and sales forecasting processes to align inventory and production capacity with market demand.
• Drives inventory optimization initiatives while maintaining service level objectives.
• Ensures effective shipping, receiving, and warehouse operations across the organization.
• Identifies and mitigates supply chain risks through proactive planning and contingency strategies.

Field Service Operations: Provides leadership and oversight for field service and installation activities to ensure customer experience success and maximize product performance.

• Develops and implements field service strategies, processes, systems, and performance metrics.
• Ensures efficient execution of product installations, upgrades, maintenance, and repair services.
• Collaborates with Sales and Customer Success teams to ensure customer sites are appropriately prepared for installation and service activities.
• Drives service excellence initiatives that improve customer satisfaction and operational effectiveness.
• Establishes scalable service programs to support the organization's continued growth.

Facility Management: Oversees facilities operations to ensure safe, efficient, and compliant working environments at our facilities’ locations.

• Directs facility maintenance, workplace safety, security, and environmental compliance programs.
• Ensures facilities support current and future operational requirements.
• Maintains a clean, safe, and productive work environment for all employees.
• Partners with Environmental Health and Safety (EHS) leader to promote and maintain a strong safety culture.

Leadership Responsibilities

• Serves as a strategic member of the executive leadership team, contributing to organizational planning and business decisions.
• Develops and executes operational strategies aligned with corporate objectives.
• Fosters a culture of accountability, continuous improvement, collaboration, and employee engagement.
• Leads organizational change initiatives and supports company growth strategies.
• Develops succession plans and leadership capabilities within the Operations organization.