Vice President – Retail Banking

Job Description: Vice President – Retail Banking

Company: HDFC Bank
Department: Retail Banking / Business Banking
Job Title: Vice President – Retail Banking
Experience: 10–18 Years
Industry: Banking and Financial Services

Job Summary

The Vice President – Retail Banking is responsible for leading retail banking business operations, driving revenue growth, expanding the customer base, and strengthening the bank's market position across assigned regions or business segments. The role involves developing business strategies, managing branch and relationship-management teams, increasing customer acquisition and retention, optimizing portfolio performance, and ensuring compliance with applicable banking regulations and internal policies.

Key Responsibilities

• Lead and manage retail banking business operations across assigned regions, branches, or customer segments.
• Develop and execute strategies to achieve business growth, revenue, profitability, and portfolio targets.
• Drive customer acquisition, relationship expansion, customer retention, and long-term portfolio growth.
• Lead, mentor, and manage branch banking teams, relationship managers, and sales professionals.
• Build and maintain strong relationships with high-value customers, affluent clients, and other key customer segments.
• Drive cross-selling of retail banking products, including savings and current accounts, deposits, loans, credit cards, investments, and insurance, as applicable.
• Identify new business opportunities and develop market strategies to strengthen customer engagement and market share.
• Monitor business performance, portfolio quality, revenue generation, and operational efficiency.
• Oversee portfolio management and support effective identification, monitoring, and mitigation of business and credit risks.
• Ensure adherence to RBI regulations, applicable KYC and AML requirements, internal policies, and compliance standards.
• Collaborate with senior leadership and cross-functional teams to implement strategic business initiatives.
• Prepare periodic business reviews, management reports, forecasts, and performance analyses.
• Establish performance objectives and monitor team productivity against business goals.
• Improve customer experience by strengthening service quality, relationship management, and operational processes.
• Promote a culture of accountability, ethical sales practices, risk awareness, and continuous improvement.

Candidate Requirements

• Graduate degree from a recognized university.
• MBA/PGDM in Finance, Banking, Business Administration, or Management preferred.
• 10–18 years of relevant experience in retail banking or financial services.
• Demonstrated experience in leading large teams and managing regional or multi-branch business operations.
• Proven track record of revenue generation, customer acquisition, portfolio growth, and target achievement.
• Strong understanding of retail banking products, customer segments, and distribution channels.
• Experience in business planning, financial performance monitoring, and portfolio management.
• Good understanding of banking regulations, risk management, KYC, AML, and compliance requirements.
• Excellent leadership, strategic thinking, communication, negotiation, and stakeholder-management skills.
• Ability to build high-performing teams and drive business transformation.
• Experience with leading private-sector banks, NBFCs, or established financial institutions preferred.

Required Skills

• Retail Banking and Branch Banking
• Sales Leadership and Business Development
• Strategic Planning and Execution
• Revenue Growth and Profitability Management
• Customer Acquisition and Retention
• Relationship Management
• Portfolio Management
• Profit and Loss (P&L) Management
• Team Leadership and Performance Management
• Cross-Selling and Product Penetration
• Banking Products and Financial Services
• Risk Management and Regulatory Compliance
• Stakeholder Management
• Business Analytics and Performance Reporting
• Customer Experience and Service Excellence

Key Objective

To drive sustainable retail banking growth for HDFC Bank by leading high-performing teams, expanding customer relationships, increasing revenue and profitability, strengthening portfolio quality, and maintaining strong risk-management and regulatory-compliance standards.

Pay: ₹2,500,000.00 - ₹4,000,000.00 per year

Work Location: In person