Vice President Subservicing Client Relations

For our client, we are seeking a Vice President Subservicing Client Relations to join the team of a leader in the Finance & Insurance space.

This role will lead client relationship management within mortgage subservicing, with a strong focus on service delivery, portfolio performance, and operational responsiveness. The position partners closely with Executive Leadership, internal operations teams, and external clients to ensure deliverables meet contractual requirements and service expectations. It also plays a key role in strengthening client trust, resolving issues, and supporting compliant servicing operations across complex loan portfolios.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $160,000 – $200,000 annually

Responsibilities

• Manage day-to-day client relationships in subservicing and address client requests.
• Present monthly portfolio performance reports to Executive Leadership.
• Implement changes to client deliverables as needed to meet requirements.
• Review subservicing contracts and amendments to ensure compliance and protect company interests.
• Maintain and strengthen client relationships during meetings and interactions.
• Oversee departmental reporting and client deliverables to enhance client experience.
• Resolve client billing issues while identifying process gaps in collaboration with internal teams.

Qualifications

• 15+ years of experience in mortgage loan servicing, with a focus on operations, investor reporting, and compliance.
• Strong understanding of FHA, VA, USDA, and GSE mortgage servicing guidelines.
• In-depth knowledge of mortgage servicing systems, with preference for Sagent (Loan Serv).
• Excellent organizational and attention-to-detail skills, with high accuracy in work output.
• Proficiency in Microsoft Office, especially advanced Excel for reporting and analysis.
• Ability to communicate effectively with various levels of staff and external clients.
• Demonstrated problem-solving skills and ability to work independently.

Benefits

• Possibility to manage remote teams, allowing for flexible work arrangements.
• Opportunity to engage directly with Executive Leadership for performance reporting.
• Professional development opportunities through strategic initiatives and projects assigned.
• Collaborative work environment, encouraging teamwork and relationship-building with clients and vendors.
• Potential for career advancement within a robust organization.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.