VICIdial Expert

Job Summary

We are looking for an experienced VICIdial Expert with 2+ years of hands-on experience in managing and supporting VICIdial call center systems. The candidate will be responsible for VICIdial configuration, campaign management, agent management, call routing, reporting, troubleshooting, and day-to-day system operations.

Responsibilities

• 2+ years of hands-on experience with VICIdial
• Strong knowledge of VICIdial campaign management
• Experience managing inbound and outbound campaigns
• Good understanding of predictive and auto-dialer operations
• Experience with agent, user, and permission management
• Knowledge of call routing, DID, extensions, and SIP
• Experience managing call recordings and call dispositions
• Strong knowledge of VICIdial reports and campaign analytics
• Ability to troubleshoot common VICIdial and telephony issues
• Experience working with call center operations
• Good understanding of VoIP and call center technologies
• Strong problem-solving and troubleshooting skills
• Good communication and coordination skills
• Ability to work independently and manage day-to-day VICIdial operations
• Experience managing high-volume call center campaigns
• Knowledge of Asterisk and VoIP systems
• Experience with SIP providers and trunk configuration
• Knowledge of Linux server environments
• Experience with CRM and VICIdial integrations
• Experience supporting multiple call center teams
• Knowledge of call center performance metrics and KPIs
• Manage and configure VICIdial call center systems
• Create and manage campaigns, lists, and lead records
• Configure inbound and outbound calling campaigns
• Manage agents, user accounts, and agent permissions
• Configure inbound groups, call routing, and DID numbers
• Set up and manage call dispositions and statuses
• Configure predictive, auto, and manual dialing campaigns
• Monitor live calls, agents, and campaign performance
• Manage call recording and call quality settings
• Generate and analyze VICIdial reports
• Troubleshoot call connectivity and agent-related issues
• Monitor system performance and identify operational issues
• Manage phone extensions, SIP accounts, and call settings
• Coordinate with telephony and IT teams for technical issues
• Provide support and training to call center agents and supervisors
• Maintain proper campaign and system configurations

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.