VicKey Program Manager

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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About VicKey Statewide CRM

VicKey is a statewide digital CRM platform transforming how Victorian hospitals engage with patients by providing consistent, timely, and transparent communication. It streamlines processes such as referrals, waitlist management, and care coordination, reducing duplication and improving efficiency across the system. Developed in partnership with health services, clinicians, and consumers, VicKey is creating a more connected, patient-centred health system for Victoria.

About the role

We are seeking an experienced Program Manager to lead implementation, stakeholder engagement, and change management across health services. You will drive adoption of VicKey by overseeing deployments and guiding program-wide governance to embed new technology that improves safety, efficiency, and patient experience. This role requires strong project management skills, expertise in change and adoption, and the ability to build collaborative relationships across diverse stakeholders.

Be part of shaping a connected, patient-centred health system.

A regular day will see you:

• Support the implementation and adoption of VicKey, Victoria's statewide CRM platform, across partner health services.
• Oversee program delivery, including coordination of program-wide governance and reporting.
• Engage and support clinical and operational stakeholders through structured change management, education and training.
• Drive clear communication, collaboration, and trust across diverse health service partners.

Our benefits

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
• Mentoring and career development opportunities.

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Even if you don't meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Brynn Lewin, Director Strategy (Interim), [email protected]

Interested in finding out more about this opportunity? Read the position description for further details.

Application closing date: Sunday 20 September 2026