Video Conferencing Support

Job Summary

We are seeking an experienced Video Conferencing Support Engineer to provide operational support, administration, and troubleshooting of enterprise collaboration and video conferencing platforms. The successful candidate will ensure the reliability, performance, and user experience of video conferencing services while supporting meeting room technologies, communication platforms, and collaboration solutions across the organization.

Key Responsibilities

• Provide technical support and administration for enterprise video conferencing and collaboration platforms.
• Configure, maintain, and troubleshoot Cisco video conferencing environments and meeting room technologies.
• Support Cisco UCM (Unified Communications Manager), Webex Cloud, Microsoft Teams, and Zoom platforms.
• Monitor system performance, identify issues, and implement corrective actions to ensure service availability.
• Support incident, problem, and change management activities related to collaboration services.
• Assist with deployment, upgrades, migration projects, and platform enhancements.
• Troubleshoot voice, video, connectivity, and interoperability issues across conferencing platforms.
• Support end users, executive meetings, and business-critical conferencing requirements.
• Collaborate with network, infrastructure, and application teams to resolve complex technical issues.
• Maintain technical documentation, knowledge articles, and operational procedures.

General Qualifications

• Bachelor's Degree or Diploma in Information Technology, Computer Science, Telecommunications, Engineering, or a related discipline.
• Minimum 5 years of experience supporting enterprise collaboration and video conferencing environments.
• Experience working within large enterprise or corporate IT environments.
• Strong troubleshooting, communication, and customer service skills.

Mandatory Requirements (Essential Skills)

• Hands-on experience supporting Cisco Video Conferencing solutions.
• Strong experience with Cisco UCM (Unified Communications Manager).
• Experience administering and supporting Cisco Webex Cloud services.
• Experience supporting Microsoft Teams and Zoom collaboration platforms.
• Strong troubleshooting skills across voice, video, conferencing, and collaboration technologies.
• Experience supporting enterprise meeting rooms, collaboration endpoints, and conferencing infrastructure.

Nice-to-Have Skills

• Experience with Cisco Room Series devices and collaboration endpoints.
• Knowledge of SIP, H.323, and related voice/video communication protocols.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, QoS, and VLANs.
• Exposure to AV (Audio Visual) technologies and conference room deployments.
• Cisco certifications such as CCNA, CCNP, or Collaboration certifications.
• Experience supporting executive meetings and large-scale corporate events.