Video Conferencing Technician

Role: Video Conferencing Technician Contract Type: Full-time, Contract until February2028 Location: Hyderabad, India Salary: INR 15000 - 25000 (dependent on experience), plus company benefits Interview Process: 2-stage (Virtual and Face-to-face) Hours: Monday – Friday – 40 hours (8am – 5pm) Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

Exciting new opportunity has arisen for a proven VC Technician to join a well-known globally recognised business, to be responsible for in room and remote resolution support liaising with the VNOC and management to ensure smooth delivery of the Managed Videoconferencing Service for a dedicated client.

The position will need to be engaged with all key customers, act as a liaison between customer and entire service delivery team and be responsible for measuring customer satisfaction, identifying areas of service improvement, delivering solutions and implementing long term improvement plans across the customers’ on-site support team.

Reports to Service Delivery Manager and On-Site Lead’s for day to day priorities and tasks

Key responsibilities:

• Complete tier 1-3 troubleshooting of any non-functional AV equipment
• Assist in the set-up and support of high level multi room events
• Conduct break fixes and assist in preventative maintenance checks
• Communicate with end users to assist with diagnosing and resolving issues
• Respond with a sense of urgency when receiving customer correspondence
• Assist in the set up and support of high level, multi room events
• Escalate any technical issues found in the rooms and conduct break/fix
• Participate in root-cause analysis of technical issues to assist with the resolution of trouble tickets.
• Update and recommend processes and procedure changes to better assist customers

Skills and experience:

• Working knowledge of videoconferencing standards
• Ability to troubleshooting of AV Conferencing systems
• Working experience with major videoconferencing equipment such as: Teams, WebEx, Zoom, Codec’s Cisco, Poly
• Strong communication skills and fluent in English

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you do require details of the vacancy or the application process in an alternative format, please email [email protected] outlining your requirements. Equal Opportunities: Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.