Video Services Systems Engineer

Position Description

About Harris County and Universal Services:

Harris County Universal Services is transforming the way the County does business and seeking a Video Services Systems Engineer to join our team.

Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services.

Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million. Harris County Commissioners Court, the County’s governing body, directs a budget of more than $4 billion providing essential services including flood control, infrastructure, healthcare, housing, and justice administration.

This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers.

Position Overview:

The Systems Engineer – Video Services is responsible for supporting and maintaining the County’s video conferencing and streaming infrastructure, with a focus on A/V over IP technologies. This role ensures continuous availability of video services for Commissioners’ Court, Multi-Purpose and Conference Rooms. The engineer plays a critical role in system configuration, upgrades, troubleshooting, and providing 24/7 support for video endpoints, recording systems, and livestream environments.

Essential Duties & Responsibilities:

• Provide technical support for the Commissioners Court live streaming via service provider.
• Install and update software & firmware for AV related devices.
• Design and manage AV projects between vendor and customer.
• Update configuration of Crestron, Extron, QSC and AMX control systems
• Update and maintain AV assets in monitoring tools.
• Provide backup support for AV Architect and their duties.
• Provide technical support AV and video conferencing systems.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email [email protected].

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

• High School Diploma or equivalent

Experience:

• Minimum 5 years of hands-on experience with Crestron, Extron, QSC, AMX hardware and video conferencing systems.
• Minimum 2 years of experience working with video endpoint devices.

Knowledge, Skills & Abilities:

• Knowledge of streaming protocols: RTMP, RTSP & Multicast Routing
• Barco ClickShare Presentation and Video Conferencing devices.
• AV over IP Systems and Platforms: Dante, QSC Creston, Extron, Visionary AV, Haivision & BrightSign
• IP Routing & Subnetting

Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained or stored either manually or electronically (i.e. custodian, maintenance).

Automatic Disqualification:

• Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor
• Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years
• Open arrest for any criminal offense (Felony or Misdemeanor)
• Family Violence conviction

NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

• Associate degree or equivalent technical training preferred; additional relevant certifications are a plus.
• CCNA Collaboration or relevant Cisco certifications

General Information

Hours:

• This role requires availability to work non-traditional hours, including evenings, weekends, and holidays, based on business and operational demands.
• May be required to work more than forty hours during the workweek or on weekends when special projects or deadlines need to be met.

Location:

• 406 Caroline, Houston, TX 77002
• This location will be home office, but position may require traveling to different locations within Harris County.

Work Arrangement:

• Onsite 5 days/week

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular(full-time) positions:

Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities

• Retirement pension (TCDRS defined benefit plan)

• Flexible work schedule*

• METRO RideSponsor Program*

• Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com