Video Streaming Customer Advisor (Native Korean)

• Ensure service delivered to customers meets contractual Key Performance Indicator (KPIs).
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution via Call/Email/Chat.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work, including appropriate notating of accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Track, document, and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Requirements

• Diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; flexible and able to adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high-production environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; maintain a pleasant and professional tone and manner.
• Ability to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.

Job Type: Full-time

Pay: RM8,500.00 - RM9,500.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Education:

• Diploma/Advanced Diploma (Required)

Language:

• Korean (Required)

Work Location: In person

Expected Start Date: 11/16/2026