Video Triage Engineer

Job Title: Video Triage Engineer

Location: Philadelphia, PA (Onsite)

Exp: 10+ Years

Job Description:

· Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems. Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies.

· Troubleshoot E2E issues in Video devices. Conduct source code reviews to identify root causes within the components and platform.

· Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis

· Design and enhance operational tools and architect DevOps solutions to optimize system performance and efficiency.

· Leverage AWS technologies (S3, Athena, QuickSight) to analyse data from millions of field devices, delivering insights to inform decision-making and drive operational efficiency.

· Develop and implement anomaly detection techniques and data-driven solutions to proactively identify and resolve system issues. Perform global metric comparisons across various device models.

What You’ll Bring:

· Experience and strong ability in C/C++, Python, and Linux experience. You’ll also have experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualisation and monitoring.

· Proven expertise in at least one scripting language, such as Bash, Python, or Go.

· Experience of holding a Technical Lead / Senior role or mentoring a small team of engineers. Ability to make good technical decisions and convince others about the merits and reasons for those decisions.

· Experienced in Defect Tracking Tools such as Jira

· SCM Tools - Git & GitHub

· SQL and/or Amazon Athena experience.

Work Location: Hybrid remote in Philadelphia, PA 19119