Vietnamese Speaking: Customer Service Representative (Based in BKK)

About the role

Vietnamese/English speaking Customer Service Representatives are employed to perform a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints. The fundamental element that distinguishes this role is the management of cases for customers through to resolution by employing a variety of techniques including communication, judgement, and a high customer service ethos.

Key responsibilities

• Receive calls
• Use common call centre telephone and computer technology
• Enter and retrieve data
• Work in a team
• Respond using written communication
• Manage your own work under guidance
• Work in a customer contact centre environment
• Respond to inbound customer contact
• Conduct outbound customer contact
• Provide quality customer service

About you

• Previous experience in a customer service role is a must
• Previous Automotive background would be advantageous, but not necessary
• A passion for learning and self-improvement
• Excellent communication and influencing skills (both written and verbal)
• Fluent in Vietnamese & English: speak, read, write