Vigilance

Description Vigilance Officer within a medical record department would focus on maintaining the integrity and security of medical records, investigating potential breaches or misconduct, and ensuring compliance with relevant regulations. Their duties would include scrutinizing records for discrepancies, investigating complaints, and implementing preventive measures. In other departments, vigilance-related responsibilities typically revolve around identifying and addressing potential corruption, misconduct, and malpractices. This includes investigating complaints, reviewing processes, and ensuring adherence to rules and regulations. These roles also involve conducting inspections, reviewing property returns, and monitoring staff rotations in sensitive areas.

Job Responsibilities

Surveillance And Detection

• Monitored security systems, including CCTV and access control.
• Observed and documented suspicious activities or incidents.
• Investigated complaints and reported findings to appropriate authorities.

Internal Audits And Inspections

• Regularly review medical records for completeness, accuracy, and adherence to established protocols.
• Conduct surprise inspections of records storage and retrieval areas to identify potential weaknesses or vulnerabilities.
• Review and analyse audit reports to identify trends and areas for improvement.
• Conducted internal audit into IP & OP billing & reporting to CEO.
• Prepared detailed reports on Internal audit, including incident analysis.

Complaint Handling And Investigation

• Receive and investigate complaints regarding potential breaches of confidentiality, unauthorized access.
• Conduct thorough inquiries to determine the validity of complaints and identify the root causes.
• Take appropriate action based on the findings, which may include disciplinary measures, corrective actions, or legal action.

System And Procedure Review

• Reviewed existing systems and procedures for effectiveness.
• Recommended improvements to systems and processes.
• Ensured compliance with staff’s regulations and standards.

Reporting And Recordkeeping

• Prepare reports for management and highlighting findings, recommendations, and areas for improvement.
• Maintain detailed records of all vigilance activities, including audits, investigations, and corrective actions.