Vill Host (Chinese Speaking)

Job Location: Avani+ Fares Maldives Resort

At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

Minor Hotels is an international hotel owner, operator, and investor with a portfolio of more than 536 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travelers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott, and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

Avani Hotels & Resorts is a vibrant upscale brand offering relaxed comfort and contemporary style. Avani was launched in response to an increasingly influential group of discerning travelers who appreciate stylish design and excellent service, but also demand great value. Avani hotels are designed for the way we travel now. And we think it’s all about balance. Balance between coolness and kindness, between design and function, and between service and privacy.

Avani+ is an uplifted extension of the Avani brand with Avani+ Fares being one of few within the brand and is the first such branded resort in the Maldives The resort will have 200 keys and multiple F&B outlets as well as Spa, Recreation Diving and Water Sports Facilities Avani teams pride themselves as Open-minded, Upbeat and Genuine.

Key Duties & Responsibilities

• Deliver exceptional guest service and anticipate guest needs throughout their stay.
• Handle guest inquiries, telephone calls, and in-room dining orders professionally.
• Review daily arrivals and departures, prepare guest letters, and ensure all arrangements are in place.
• Conduct daily bucket checks and follow up on billing discrepancies.
• Update guest preferences and ensure all relevant information is communicated to concerned departments.
• Coordinate with sister properties and other departments to ensure smooth guest experiences.
• Assist with guest check-in, check-out, arrivals, and departures.
• Inspect and prepare villas according to guest preferences.
• Maintain high standards of cleanliness, grooming, and professional appearance.
• Support and guide new team members when assigned.
• Perform other duties as assigned by Management to support the smooth operation of the hotel.

Qualifications

• 1–2 years of experience in Villa Host, Guest Relations, Front Office, or a similar hospitality role.
• Fluent in Chinese and English, both written and spoken.
• Excellent communication and interpersonal skills.
• Strong guest service skills with a warm and professional personality.
• Good knowledge of luxury hospitality standards and guest expectations.
• Ability to anticipate guest needs and provide personalized service.
• Good computer and PMS knowledge is an advantage.
• Well-groomed, confident, and professional in appearance.
• Previous experience in a luxury resort or five-star hotel is an advantage.

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