Villa General Manager

We are looking for a highly organized and service-minded General Manager to oversee the operation of luxury private properties in Santa Teresa .

In this opportunity, you will be responsible for ensuring the residence is maintained to impeccable standards year-round, coordinating all vendors and seasonal staff, and delivering a seamless guest experience.

You will collaborate closely with the clients, their private office, and trusted service providers to manage budgets, oversee maintenance schedules, and guarantee that every detail — from security and compliance to hospitality and presentation — reflects the highest level of quality.

Responsibilities:

• Oversee and coordinate all maintenance and service activities to ensure the property remains in pristine condition year-round
• Build and manage seasonal operational plans for periods of guest use (summer season) and off-season care
• Develop and control the annual budget, ensuring accurate tracking of expenses, vendor contracts, and service quality
• Lead and supervise external vendors and seasonal staff (cleaning, gardening, pool, catering, security) to guarantee consistent high standards
• Support guest stays by preparing the property before arrival, ensuring smooth day-to-day operations, and responding to any urgent needs
• Ensure compliance with all local regulations, permits, and safety requirements
• Provide regular reporting to ownership and proactively suggest improvements to enhance efficiency, cost-effectiveness, and guest experience

Requirements

• Proven experience as a General Manager, Estate Manager, or in a senior operations capacity within luxury hospitality, property, or private residences (3+ years)
• Strong technical understanding of property maintenance, vendor management, and facility operations
• Excellent organizational and budgeting skills, with the ability to manage multi-vendor contracts and seasonal workflows
• High service orientation with a discreet, professional, and guest-focused mindset
• Strong communication skills in English and Spanish
• Ability to operate independently, solve problems under pressure, and anticipate client and guest needs
• Familiarity with local compliance requirements, safety regulations, and contractor oversight in Costa Rica

Benefits

• A truly international team. Collaborate across cultures with people bringing diverse perspectives and expertise
• High ownership environment. We value initiative, independent thinking, and people who are ready to take on meaningful contributions
• A safe, respectful, and well-organized household with clear communication and expectations
• Professional growth and development in a high-standard environment