Villa Manager

Gravity Villa Management – Bali

Gravity Villa Management is looking for an experienced and motivated Villa Manager to join our team and oversee the daily operations of our luxury villas in Bali.

Responsibilities

• Oversee the daily operations of the assigned villa(s) to ensure smooth and efficient operations.
• Ensure high standards of guest service, villa cleanliness, maintenance, and overall guest experience.
• Lead, supervise, and coordinate villa staff, including housekeeping, maintenance, security, and other operational teams.
• Prepare and monitor staff schedules, attendance, and daily operational activities.
• Handle guest requests, feedback, and complaints professionally and promptly.
• Conduct regular villa inspections and ensure all areas are maintained according to company standards.
• Coordinate with the Operations, Housekeeping, Maintenance, and Management teams.
• Monitor villa supplies, inventory, equipment, and operational needs.
• Ensure all company SOPs, policies, and service standards are properly implemented.
• Coordinate with vendors and external service providers when required.
• Prepare operational reports and provide regular updates to management.
• Take immediate and appropriate action in case of emergencies or operational issues.
• Support the management team in maintaining and improving villa performance and guest satisfaction.

Requirements

• Minimum 2–3 years of experience in villa, hotel, or hospitality management.
• Previous experience as a Villa Manager, Hotel Supervisor, Duty Manager, or similar position is preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Good problem-solving and decision-making abilities.
• Customer-oriented with strong attention to detail.
• Able to work independently and handle multiple operational tasks.
• Good knowledge of villa/hospitality operations and service standards.
• Proficient in English, both written and spoken.
• Good computer and administrative skills.
• Willing to work flexible hours, including weekends and public holidays when required.

Employment Type: Full-Time

Benefits: THR, BPJS Kesehatan & BPJS Ketenagakerjaan