Villa Manager

We are seeking a dynamic, highly organized, and proactive Villa Manager to oversee day-to-day operations across a portfolio of 20 villas in Sanur. This is primarily a hospitality and on-site coordination role: you will be the face of the property for guests and the key point of local coordination for a proposed refurbishment and uplift project led by Head Office, ensuring guest experience and smooth day-to-day operations are maintained throughout.

Key Responsibilities

• Oversee day-to-day operations of all 20 villas, ensuring seamless, high-quality guest stays.
• Act as the primary point of contact for guests, handling inquiries, special requests, and resolving complaints promptly and professionally.
• Manage local on-site staff (housekeeping, F&B, maintenance) to maintain pristine property conditions and consistent service delivery.
• Coordinate and supervise on-site renovation and uplift works during the proposed project period, liaising closely with HQ-appointed project leads, contractors, and vendors to keep works on schedule without disrupting guest stays.
• Maintain smooth, uninterrupted operations through the live-building phase of the project, sequencing guest placement and service delivery around active work zones.
• Serve as the key on-site representative of Head Office, maintaining frequent, regular contact with Jakarta management on operations, guest feedback, and renovation progress.

Requirements & Qualifications

• Minimum 3–5 years of experience in Villa/Hotel Management, Hospitality, or Property Management.

• Demonstrated familiarity with structured villa or hotel operations, with established systems for service standards, staff supervision, and quality control.

• Prior exposure to coordinating property renovations or on-site works alongside live hospitality operations is highly desirable.

• Based in Bali or willing to relocate immediately, with a strong local network and ability to coordinate with contractors and suppliers in Bali.

• Fluent in English and Indonesian (written and spoken).

• Excellent leadership, problem-solving, and conflict-resolution skills.

• Ability to work independently on-site while maintaining close, frequent alignment with Head Office.

• Foreign nationals are welcome to apply, subject to KITAP status screening and clarification during the interview process.