Villa Operations Lead

About the role

As the Operations Leader, you will be at the center of StayOps' daily operations. You will coordinate between guests, property owners, housekeeping teams, maintenance providers, vendors, and third-party platforms to make sure everything runs smoothly. This is a hands-on role for someone who can take initiative, solve problems, lead people when necessary, and make sure things get done.

Key responsibilities

• Manage and monitor reservations through platforms such as Guesty, Hostaway, Airbnb, Booking.com, and similar systems
• Ensure calendars, availability, guest information, and property information are accurate
• Handle guest communication before, during, and after their stay and resolve operational issues quickly and professionally
• Coordinate cleaning and housekeeping schedules and ensure properties are properly cleaned and prepared before guest arrival
• Coordinate maintenance, laundry, pool, garden, transportation, and other outsourced services
• Coordinate with cleaners, maintenance personnel, contractors, and other service providers
• Communicate with villa and property owners regarding operational matters and provide updates regarding property conditions, maintenance, and guest feedback
• Work with property management systems such as Guesty, Hostaway, or similar platforms
• Take ownership of daily operational challenges and act quickly when unexpected issues occur
• Follow existing StayOps SOPs and operational standards and help identify gaps in existing procedures

About you

• Minimum 2 years of experience in hospitality, villa management, hotel operations, short-term rentals, reservations, or a similar field
• Experience with PMS platforms such as Guesty, Hostaway, or equivalent
• Experience with Airbnb, Booking.com, Agoda, or other OTA platforms is an advantage
• Understanding of housekeeping, maintenance, and property operations
• Strong communication and coordination skills
• Fluent in English and Bahasa Indonesia
• Highly organized and detail-oriented
• Strong problem-solving ability
• Able to work independently and take ownership
• Comfortable coordinating multiple properties and operational tasks simultaneously

About us

StayOps is a growing hospitality operations company in Bali, providing professional day-to-day support for villas, hotels, and other short-term rental properties. Our services include reservation and booking support, guest communication, housekeeping and cleaning coordination, maintenance, property operations, and technology-based property management.

Benefits

• Competitive salary with growth opportunities
• Opportunity to become a key part of a growing hospitality company in Bali
• A role with real responsibility and autonomy
• Exposure to international guests and property owners
• Experience with modern hospitality technology and PMS platforms
• Dynamic working environment
• Opportunity to grow with StayOps as the company expands