Villa Operations Manager

Ventore Group Indonesia is looking for a Villa Operations Manager to join our team for placement in Uluwatu

Responsibilities:

• Oversee Daily Villa Operations – Manage and supervise all aspects of villa operations, including housekeeping, maintenance, guest services, and security.
• Ensure Exceptional Guest Experience – Maintain high standards of hospitality by ensuring guests receive outstanding service, comfort, and satisfaction.
• Staff Management and Training – Recruit, train, schedule, and supervise villa staff, including housekeeping, butlers, and maintenance personnel.
• Manage Budgets and Expenses – Oversee financial planning, budgeting, and cost control to optimize operational efficiency and profitability.
• Monitor Property Maintenance – Ensure the villa and its facilities (pools, landscaping, furniture, etc.) are well-maintained and in excellent condition.
• Ensure Health and Safety Compliance – Implement and enforce safety regulations, hygiene protocols, and emergency procedures.
• Develop and Maintain SOPs – Establish and improve standard operating procedures (SOPs) to enhance villa efficiency and service quality.
• Coordinate with Vendors and Suppliers – Manage relationships with suppliers for groceries, linens, amenities, and outsourced services.
• Handle Guest Complaints and Feedback – Address guest concerns professionally and implement improvements based on feedback.
• Market and Promote the Villa – Work with marketing teams or external agencies to attract guests through social media, travel agencies, and online booking platforms.
• Supervise Special Events and Activities – Organize private events, parties, or special requests based on guest preferences.
• Report to Management Director – Provide regular operational updates, financial reports, and guest satisfaction reports to stakeholders.
• Implement Sustainability Initiatives – Promote eco-friendly practices such as waste reduction, energy conservation, and sustainable sourcing.

Requirements:

• Minimum 3–5 years of experience in villa, hotel, or hospitality operations management
• Strong leadership, communication, and people-management skills
• Excellent understanding of villa operations, guest services, and hospitality standards
• Proven ability to manage budgets, control costs, and improve operational efficiency
• Strong problem-solving skills and ability to handle guest issues professionally
• Fluent in English; additional languages are an advantage
• Proficient in operational systems, reporting, and basic computer applications
• Willing to work flexible hours, including weekends and holidays
• Based in Bali or willing to relocate