VIP Agent (Portuguese language)

Company Description: RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK! Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

What you will do:

• Communicate with VIP clients across messengers, live chats, email, and phone calls
• Analyze client accounts and create an individual activation plan for each client
• Monitor client activity daily and work on reactivation
• Handle significant wins and losses of VIP and pre-VIP clients
• Resolve issues with failed deposits and withdrawals
• Analyze client complaints and suggestions, and look for ways to improve customer experience
• Collaborate closely with the team: escalate product issues via tickets and follow up on their progress

What we expect:

• Languages: Ukrainian + Portuguese, both languages at a fluent level, with confident communication both verbally and in writing
• Hands-on iGaming experience in retention, reactivation, or VIP account management will be a plus
• Strong problem-solving skills: conflicts, significant losses, demanding clients
• Excellent written and verbal communication
• Typing speed of 200+ characters per minute, comfortable handling 5-10 chats simultaneously

Additional Information Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance
• Mental Health Support
• Sport Activities
• Language Courses
• Automotive Services
• Veterinary Services
• Home Office Setup Assistance
• Dental Services
• Books and Stationery
• Training Compensation
• And yes, even Massage!

Ready to Take the Leap? Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.

At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry.