VIP服务大师

• 为高净值客户提供专属、定制化的一对一服务，涵盖需求洞察、方案策划、资源协调及全程跟进，确保服务体验的高品质与一致性； 2. 主动识别客户潜在需求，整合内外部资源，协同相关部门高效落地服务方案，提升客户满意度与忠诚度； 3. 定期复盘服务过程与结果，持续优化服务流程与响应机制，参与服务标准迭代与知识沉淀。
• 本科及以上学历，市场营销、工商管理、酒店管理、旅游管理、心理学或相关专业优先； 2. 具备5年以上高端客户服务经验，有奢侈品、五星级酒店、私人银行、高端文旅或会员制服务机构从业背景者优先； 3. 熟练掌握客户关系管理（CRM）系统，具备优秀的跨部门协同能力与复杂问题解决能力； 4. 具备出色的沟通表达、情绪管理与共情能力，能精准把握客户需求并提供前瞻性服务建议； 5. 形象气质佳，职业素养高，具备高度责任心、服务敏感度与长期主义服务意识。

At HUALUXE Hotels and Resorts, we look for people who bring Chinese culture and heritage to life. As an international premium hotel brand created with the customs of Chinese consumers in mind, HUALUXE integrate unique local cultural heritage into hotel design and service, exhibiting the art of Chinese hospitality that revolves around ‘eat’ and ‘meet’.

At HUALUXE, we provide guests an immersive Chinese culture experience and bring Chinese aesthetic into daily life.

Our colleagues don’t just acknowledge our values, they enhance them.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.