VIP Concierge Virtual Assistant

Job Summary: We'd love to welcome a polished and proactive Social Media & VIP Concierge Specialist to give our high-value clients and guests a first-class experience. This dual-focus role pairs white-glove concierge support — handling bookings, reservations, and special requests — with hands-on social media management to raise the visibility of our properties. The right candidate is an exceptional communicator who anticipates needs, handles problems gracefully, and brings a creative eye to building an audience across platforms.

Key Responsibilities:

• Offer first-class concierge support to high-value clients and guests, answering questions and anticipating their needs
• Coordinate and manage property bookings from first request through confirmation
• Arrange reservations for restaurants, golf, excursions, and other premium guest experiences
• Research and put forward alternative options when a requested service or booking isn't available
• Build and nurture professional relationships with restaurants, venues, and service providers
• Set up, manage, and grow dedicated social media pages for individual properties across Facebook and Instagram
• Create and schedule branded content — photos, posts, and captions — to promote properties and drive bookings
• Run social media campaigns to reach new audiences and bring in traffic beyond traditional booking channels
• Reply to comments, inquiries, and direct messages across social media platforms promptly
• Handle sensitive client information with the utmost professionalism, discretion, and confidentiality

Mandatory Skills:

• Proven customer service or concierge experience, ideally with high-end or VIP clients
• Excellent English communication skills, both written and verbal, with clarity under pressure
• Experience managing social media accounts (Facebook, Instagram), including content creation and engagement
• Strong organizational skills and the ability to multitask in a fast-paced environment
• Able to handle confidential client information with professionalism and discretion
• Proactive mindset with the ability to anticipate needs and resolve issues independently
• Reliable, detail-oriented, and able to work independently
• Strong communication skills and a warm, professional manner

Preferred Skills:

• Experience in luxury hospitality, travel, real estate, or another premium-service industry
• Familiarity with TikTok and short-form content creation
• Background in travel booking, reservations, or itinerary coordination
• Track record of growing social media followings and running branding campaigns
• Able to manage multiple platforms and projects at once

Why Join Us: This is a unique chance to be the welcoming face behind a premium, experience-driven brand while shaping its growing online presence. You'll enjoy variety, creative ownership, and the chance to make a real impact on both client satisfaction and audience growth. If you love taking care of people and bringing brands to life online, you'll thrive here.