VIP customer service Back office chat and Email (Live streaming)

Company Description MICO WORLD is an internet company specializing in the social entertainment industry, offering applications such as MICO, YoHo, TopTop, and SUGO. The company has a strong presence in markets including the Middle East, Southeast Asia, North America, Japan, and Korea. Its business operations span more than 150 countries and regions worldwide. MICO WORLD’s products have attracted over 200 million registered users globally, reflecting a diverse and highly engaged user base. Team members join a fast-growing environment focused on innovative social experiences and global reach.

Role Description This full-time remote role focuses on providing VIP customer service through back office chat and email support for live streaming users. The team member will handle inbound inquiries from VIP users, respond promptly and professionally via written channels, and resolve account, payment, and technical issues related to live streaming features. Daily tasks include monitoring VIP chats and emails, documenting interactions, escalating complex cases, and collaborating with internal teams to ensure timely resolutions. The role also involves maintaining accurate records, following defined workflows and service standards, and providing feedback on common issues to help improve processes and user experience. The team member will contribute to a consistent, high-quality support experience tailored to VIP users in a fast-paced, global environment.

Qualifications

• Customer Service and Customer Support skills to manage inquiries, resolve issues, and provide professional assistance to VIP users.
• Customer Experience and Customer Satisfaction skills to understand user needs, build trust, and ensure a positive, consistent service journey.
• Phone Etiquette and online communication skills to interact clearly and respectfully when required, with strong written English for chat and email.
• Ability to work remotely with strong time management, attention to detail, and adherence to established workflows and service levels.
• Experience with live streaming, social media platforms, or online communities is beneficial.
• Previous experience in VIP or high-touch customer support is an advantage.
• Comfort working in a multicultural, global environment; additional language skills are a plus.
• High school diploma or equivalent required; further education in communication, business, or related fields is beneficial.