VIP Executive Support Engineer

Role Overview

Seeking a professional and customer-focused

VIP Executive Support Engineer

to provide dedicated IT support for senior executives, including CEO Office stakeholders. The successful candidate will deliver white-glove support for laptops, desktops, mobile devices, collaboration tools, and executive meetings, ensuring a seamless technology experience.

The role requires a strong onsite presence within Singapore and the flexibility to support executive meetings and events as needed.

Key Responsibilities

Executive & VIP Support

Provide premium onsite IT support to CEO Office executives and VIP users.

Deliver rapid issue resolution for laptops, desktops, mobile devices, printers, and peripherals.

Act as a trusted technology advisor for executives and executive assistants.

Ensure minimal disruption through proactive monitoring and preventive maintenance.

Meeting & Event Support

Provide onsite technology support during executive meetings, board meetings, and leadership events.

Set up and troubleshoot audio/video conferencing solutions including Microsoft Teams Rooms and meeting room systems.

Coordinate with global IT teams to ensure end-to-end support coverage during critical events.

Support hybrid and virtual meetings involving senior leadership.

Endpoint & Collaboration Support

Troubleshoot Windows and Microsoft 365 related issues.

Support Outlook, Teams, OneDrive, SharePoint, and collaboration technologies.

Manage endpoint configurations, software installations, upgrades, and security compliance.

Support mobile devices including iOS and Android platforms.

Incident & Service Management

Handle priority incidents with a high sense of urgency and ownership.

Maintain accurate ticket documentation and follow ITIL service management practices.

Escalate complex issues appropriately while driving resolution.

Stakeholder Management

Build strong relationships with executive stakeholders.

Communicate effectively and professionally with senior business leaders.

Demonstrate exceptional discretion and confidentiality when handling sensitive information.

Required Skills & Experience

Technical Skills

5+ years of experience in End User Computing (EUC), Desktop Support, or VIP Executive Support.

Expertise in:
Windows 10/11

Microsoft 365 Suite

Mobile device support (iOS & Android)

Hardware troubleshooting and replacement

Endpoint management tools

Language Skills

Fluent verbal and written communication in

Mandarin and English

.

Ability to support Mandarin-speaking executives and stakeholders.

Professional Skills

Excellent executive presence and interpersonal skills.

Ability to remain calm under pressure during high-visibility incidents.

Strong problem-solving and analytical capabilities.

High level of professionalism, discretion, and confidentiality.

Preferred Qualifications

Experience supporting C-level executives, CEO Office, or Board members.

ITIL Foundation certification.

Experience with Microsoft Teams Rooms and executive meeting support.

Experience working within multinational organizations.

Working Conditions

Singapore-based onsite role.

Availability to support executive meetings outside standard business hours when required.

Occasional standby support for critical leadership events.

Must be presentable, customer-oriented, and comfortable interacting with senior executives.

About HICS Technologies

HICS Technologies

is a Singapore-headquartered global technology consulting and digital transformation company, established in 2015, with a growing presence across

Singapore, Japan, and India

.

We specialize in

SAP Consulting, SAP S/4HANA Transformation, Enterprise AI, Agentic AI, Cloud Solutions, Data & Analytics, Business Process Transformation, Automation, and AI-powered Product Development

.

With a strong focus on innovation and customer success, HICS helps enterprises modernize their technology landscapes, optimize business processes, improve operational efficiency, and accelerate digital transformation.

Our expertise spans

SAP implementation, migration, integration, application management services, SAP BTP, SAP Signavio, enterprise automation, and intelligent business solutions

. We work closely with global enterprises, technology partners, and leading system integrators to deliver scalable, reliable, and business-driven solutions across industries.

As we continue expanding internationally, we are investing in emerging technologies, proprietary enterprise solutions, and building high-performing teams to support our global growth.

At HICS, we believe our people are our greatest strength.

We foster a collaborative, inclusive, and growth-oriented work environment that encourages innovation, continuous learning, professional development, and leadership.

Join HICS Technologies and be part of our journey to build intelligent enterprises and shape the future of digital transformation.