VIP Host - Hampton House Dallas

The VIP Host at Parker Hospitality is the first and last point of contact for our members and guests. Professional, approachable, and detail oriented, the VIP Host ensures smooth arrivals, organized seating, and consistent hospitality throughout the night. This role requires strong communication, discretion with high profile clientele, and the ability to coordinate seamlessly with the venue team to deliver a polished and memorable experience.

OUR CORE VALUES

FIND A WAY | CREATIVE OWNERSHIP AND RELENTLESS PROBLEM SOLVING

PERFORM WITH PURPOSE | EXECUTION THAT MOVES THE BUSINESS FORWARD

GET THE GAME | UNDERSTANDING HOW THE BUSINESS WORKS

ADAPT AND OVERCOME | STAYING STEADY THROUGH CHANGE

HOSPITALITY EXCELLENCE | ANTICIPATING NEEDS BEFORE THEY ARISE

STRONGER TOGETHER | TEAM SUCCESS OVER INDIVIDUAL SUCCESS

This position is part of a Service Charge pay model and is compensated primarily through commission based earnings from service charges on guest checks shared among front of house team members. This position may also receive tips from customers. Additional details will be provided during the interview process.

RESPONSIBILITIES

1. Serve as the first and last point of contact for guests, providing a warm and polished welcome and farewell every time.

2. Manage guest lists, VIP tables, reservations, and walk-ins with precision and professionalism.

3. Recognize and warmly welcome frequent members, tastemakers, and VIPs by name.

4. Anticipate and accommodate guest preferences, dietary restrictions, and special requests proactively.

5. Read the flow of the room and adjust pace, tone, and presence to match the energy of the evening.

6. Coordinate with management, bartenders, servers, and security to ensure seamless execution throughout the night.

7. Communicate wait times, seating updates, and VIP placements clearly and promptly to all relevant team members.

8. Lead host stand operations, train and guide new hosts, and delegate responsibilities effectively.

9. Maintain accurate guest notes and records in OpenTable and all internal systems.

10. Assist with bottle presentations, specialty setups, and peak hour flow as needed.

11. Act as a liaison between management, floor staff, and security throughout service.

12. Share VIP updates and guest insights during pre shift meetings.

13. Accept direction and constructive feedback from management.

14. Maintain a positive and professional attitude throughout every shift.

The responsibilities listed above represent the key duties of this role and are not an exhaustive list. Additional duties may be assigned as needed to support the venue, team, and overall business needs.

QUALIFICATIONS

• Must be at least 21 years of age.
• Minimum of 2 to 3 years of hospitality or nightlife experience; VIP hosting preferred.
• Proven ability to thrive in high energy, fast paced environments.
• Strong organizational, multitasking, and leadership skills.
• Excellent verbal communication skills; bilingual in English and Spanish is a plus.
• Familiarity with upscale dining, cocktails, and nightlife trends.
• Experience with OpenTable or similar guest management platforms.
• Professional presence aligned with venue standards.

CONDITIONS OF EMPLOYMENT

• Demonstrate Parker Hospitality's core values at all times.
• Follow all uniform and appearance guidelines for the duration of the shift.
• Arrive punctually and prepared for duty.
• Comply with all rules, policies, and conditions of employment outlined in the Employee Handbook.
• Abstain from working under the influence of alcohol or any illegal substances.
• Refrain from engaging in violent, discriminatory, or harassing behavior.
• Pass a drug and alcohol test within the first 90 days of employment, where required.
• Must be available for late nights, weekends, and holidays.
• Must be able to stand or walk for extended periods.
• Occasional lifting up to 25 pounds.