VIP Host Supervisor

About DigiPlus Interactive Corp.

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates PeryaGame and GameZone, with more to come. For more information, visit: https://digiplus.com.ph/

Key Responsibilities

• Manage dedicated 1-to-1 relationships with assigned VIP players, with each VIP tier led by a dedicated manager
• Own end-to-end VIP player engagement, retention, and lifetime value growth
• Deliver personalized bonuses, rewards, incentives, and VIP journeys based on player behavior and value
• Conduct proactive outreach for birthdays, milestones, VIP events, inactivity, and reactivation campaigns
• Drive revenue through upselling and cross-selling premium products
• Handle VIP player escalations, complaints, and special requests with discretion and professionalism
• Act as the single point of contact for assigned VIP players, ensuring fast response and premium service
• Coordinate with internal teams (Operations, Payments, Risk, CRM, Marketing) to ensure seamless VIP experience
• Monitor VIP performance metrics such as retention, wagering activity, ARPU, and churn
• Ensure compliance with gaming regulations, responsible gaming policies, and AML requirements
• Maintain accurate VIP player records, communication logs, and campaign tracking

Requirements

• Minimum of 5 years proven experience in VIP player management, casino operations, gaming CRM, or high-value customer service
• Strong understanding of online casino products and player lifecycle
• Excellent communication, negotiation, and relationship-building skills
• Ability to manage high-value players and sensitive escalations under pressure
• Commercial mindset with experience in revenue growth, upselling, or retention strategies
• Willingness to work flexible hours, weekends, or shifts as required for VIP coverage
• Proficiency in CRM systems and basic data analysis is an advantage

Key Competencies

• VIP relationship & loyalty management
• Player behavior analysis & personalization
• Revenue-driven decision making
• Escalation handling & service recovery
• Stakeholder collaboration
• Discretion, trust & professionalism