VIP Lounge Manager

The Lounge Manager is responsible for overseeing the daily operations of the lounge, ensuring exceptional customer service, operational excellence, and VIP clients experience. The role leads the lounge team, manages service standards, and drives customer engagement.

Main Duties

• Manage end-to-end operations of the VIP Lounge, ensuring consistent high standards of cleanliness, ambiance, comfort, and service delivery;
• Supervise, coach, and develop the Concierge and lounge staff; set performance expectations and conduct regular performance reviews;
• Manage lounge inventory, amenities, suppliers, and cost control to maintain service quality and operational efficiency;
• Monitor guest flow, capacity, and peak periods; implement efficient processes to minimize waiting times and maximize client comfort;
• Uphold and continuously improve VIP service standards;
• Handle complex client requests, complaints, and sensitive situations with professionalism and discretion;
• Collaborate with Relationship Managers and support VIP clients;
• Perform other duties assigned by the line manager.

Skills/ Experiences

• Bachelor Degree in Hospitality Management, Business Administration, Tourism, Banking, or related field.
• At least 4–6 years’ experience in VIP lounge management, or premium client service, with at least 2 years in a supervisory role.
• Knowledge of luxury service standards and VIP client handling;
• Strong operational and inventory management skills;
• People management and performance coaching skills;
• Good communication skills in spoken and written English and Khmer;
• Calm, professional, focus on the customer and Build strong relationships;
• Professional appearance and conduct.

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VIP Lounge Manager

How To Apply Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to [email protected] or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

More information, please kindly contact phone number: 081 666 597 / 081 444 179

Please visit our website: https://ftb.com.kh/careers

Contact

Head Office Branch

HR Department

Tel : +855(0)23 862 111 Fax : +855(0)23 426 108/ 426 410 Email : [email protected] Website : www.ftb.com.kh Swift Code : FTCCKHPP Address : No. 33CD, Street 169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia.

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