VIP Manager

Are you passionate about building high-value relationships and delivering premium, personalized experiences in a fast-paced iGaming environment?

We are an international iGaming product technology company delivering casino and sports betting brands. With a performance-first approach, we combine strong product execution, localization and trusted local partnerships to drive sustainable growth across competitive regions, supported by a rigorous compliance culture and a focus on customer experience.

📍 Location: Las Condes, Santiago, Chile (100% On-site)

⏰ Work Mode: Full-time, office-based (Monday–Friday; remote or hybrid work arrangements are not available)

The Role 🛠️

As a VIP Manager, you'll be responsible for delivering a best-in-class, "white-glove" experience to our most valuable players in the Chilean market. You'll collaborate cross-functionally with CRM, Marketing and Payments teams to ensure seamless service, while leveraging player insights to maximize engagement, retention and lifetime value (LTV).

What You'll Do 🚀

• Build and maintain strong, long-term relationships with high-value players to maximize retention and LTV.
• Serve as the primary point of contact for VIP accounts, managing day-to-day communication in English and Spanish and resolving issues swiftly and professionally.
• Execute targeted retention and reactivation campaigns to reduce churn and increase engagement.
• Analyze player activity, tracking key metrics such as handle, GGR and frequency to optimize reinvestment strategies.
• Collaborate with CRM, Marketing and Payments teams to deliver tailored bonuses, gifts and exclusive experiences.
• Ensure all VIP interactions comply with Responsible Gaming standards and applicable Chilean regulations.
• Act as an escalation point for VIP concerns, applying strong de-escalation and problem-solving skills.
• Stay informed on competitor VIP programs and local market trends to continuously enhance offerings.

What We're Looking For 🎯

• 2+ years of experience in VIP Management or Senior Account Management within iGaming or sports betting (required).
• Based in Santiago, Chile, with the ability to work 100% on-site in Las Condes (required).
• Strong understanding of the Chilean iGaming market, player behavior and the local regulatory landscape (required).
• Fluent in English and native-level Chilean Spanish (required).
• Proven ability to analyze player data and drive retention and revenue strategies.
• Excellent interpersonal and communication skills, with experience managing high-profile clients.
• Experience with CRM platforms (e.g., Salesforce, Optimove) and strong Excel proficiency.
• Flexibility for evenings, weekends and peak sporting events.
• Background in luxury hospitality, customer relationship management or similar client-facing roles is a plus.