VIP Operators

Job Responsibilities

1. Targeted Acquisition of Competitor Paying Users (Core)

• Systematically identify high-value paying users on major Egyptian voice/social apps (StarMaker, Nagham, Smule, Ghinwa, Yalla, Timo, Amar, Soulchill, Xena, Mico, SUGO); build target user profiles and outreach strategies.

• Use social platforms, user communities, and KOL partnerships to design effective conversion paths that bring competitor payers to our platform and complete their first recharge.

• Continuously track competitor moves (new features, campaigns, pricing) and adjust poaching strategies accordingly.

2. VIP Payer Retention & Repeat Recharge

• Manage daily 1:1 relationships with high-net-worth payers to build deep trust, increase stickiness, and boost recharge frequency.

• Develop tiered operations strategies with differentiated benefits, campaigns, and services based on recharge behavior and activity levels.

• Monitor recharge cycles and churn warning signals; intervene proactively to reduce payer churn.

• Design recharge incentives (limited-time events, exclusive rooms, badges/status markers, etc.) to drive repeat recharges.

3. Potential Payer Development

• Identify high-potential payers from behavioral data (voice-room duration, interaction frequency, gift browsing, etc.) and create conversion strategies.

• Drive first-time payment conversion through in-app DMs, room interaction guidance, and campaign planning.

4. Reporting & Data Analysis

• Submit weekly progress reports covering reach, conversion rate, recharge amount, user retention, and other key metrics.

• Conduct regular payer behavior analysis and provide operational insights and strategy recommendations.

• Collaborate with product and marketing teams, relay user needs, and support product localization.

Job Requirements

1. Native Arabic speaker with good English reading and writing skills.

2. 3+ years of experience in social app user operations, VIP customer retention, or community operations; experience in voice rooms, live streaming, or social products preferred.

3. Familiar with major Middle Eastern voice/social app ecosystems, their payment mechanisms, and user community culture.

4. Excellent user communication and relationship management skills; skilled at building long-term trust with high-net-worth users.

5. Hands-on experience in payer conversion and retention; understands payment psychology and user lifecycle management for social products.

6. Basic data analysis skills; able to track and analyze operational data using Excel/Google Sheets.

Preferred Qualifications

• Active user of voice-room social products; understands payer motivations and social needs.

• Experience building a VIP user operations system from 0 to 1.

• Familiar with Egypt’s local payment ecosystem (Vodafone Cash, Fawry, Meeza Card, etc.) and able to help users resolve recharge issues.

• Existing connections or user community resources on competitor platforms.