VIP Ops Executive (Mandarin Speaker)

We’re looking for an VIP Ops Executive to join our team and help maintain our VIP Portfolio network in Malaysia.

What You’ll Do

• Manage and support users through daily operational activities.
• Monitor user activity, engagement, and feedback on the platform.
• Handle user inquiries, issues, and complaints, and coordinate with relevant teams to resolve them.
• Build and maintain good relationships with key users and active communities.
• Identify user needs and provide appropriate solutions to improve user experience.
• Support user campaigns, events, and engagement initiatives.
• Analyze user feedback and operational data to identify areas for improvement.
• Work closely with internal teams to follow up on user-related issues and operational matters.
• Monitor key operational metrics and provide regular updates and reports.

What We’re Looking For

• Fluent in Mandarin and English (both written and spoken).
• Experience in User Operations, Community Operations, Customer Operations, Customer Service, Account Management, or a similar role is preferred.
• Good understanding of user engagement and online community operations.
• Strong communication and problem-solving skills.
• Proactive, detail-oriented, and able to work independently.
• Comfortable working with operational targets and KPIs.
• Experience in social media, livestreaming, entertainment, gaming, or mobile apps is a plus.