VIP Relationship Executive

This role assists in acquiring and managing clients to drive the bank’s business growth. The incumbent will develop a comprehensive understanding of each client’s financial needs, with a focus on sales, retention, and strengthening customer relationships.

Main Duties

• Prepare forms and documents for opening and closing accounts.
• Assist customers in completing documents and forms, as well as other related transaction tasks;
• Manage, record, and enter data into the system following established procedures, while ensuring all customer documents are organized and kept confidential;
• Welcome and provide information about the Bank’s products and services to customers;
• Provide solutions and work closely with relevant departments to deliver exceptional services to VIP customers;
• Assist the VIP Relationship Manager in client communication, monitoring customer data and reports, and promoting additional bank products and services;
• Collect and address customer feedback to identify areas for improvement, ensuring timely and effective resolution of customer issues;
• Work closely with all relevant internal teams to ensure the highest quality of service is delivered to customers;
• Maintain up-to-date knowledge about Bank products and services;
• Perform other tasks as assigned by management.

Skills/ Experiences

• Bachelor Degree in Banking, Management or related field.
• 1 years, experiences as Sales Officer/Teller.
• Computer literacy and English language proficiency, Chinese language is a plus.
• Strong customer service and result-oriented personality.
• High initiative, commitment, good communication and problem-solving skill and team building.

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VIP Relationship Executive

How To Apply Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to [email protected] or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

More information, please kindly contact phone number: 081 666 597 / 081 444 179

Please visit our website: https://ftb.com.kh/careers

Contact

Head Office Branch

HR Department

Tel : +855(0)23 862 111 Fax : +855(0)23 426 108/ 426 410 Email : [email protected] Website : www.ftb.com.kh Swift Code : FTCCKHPP Address : No. 33CD, Street 169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia.

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