VIP Relationship Manager

Key Responsibilities

• Manage and develop relationships with VIP and high-value clients across assigned markets through online engagement and regular in-person meetings.
• Identify client churn risks, reactivate inactive/lost clients, and implement tailored retention and win-back strategies.
• Acquire new high-value clients, including HNWIs, high-volume traders, professional trading teams, institutional clients, and market makers.
• Build and manage a strong client pipeline through personal networks, referrals, industry events, partnerships, and local market activities.
• Drive growth in client trading volume, asset inflows, VIP tier progression, and long-term platform engagement.
• Understand client needs across fees, liquidity, products, API, capital efficiency, and service experience, and coordinate internal resources to deliver solutions.
• Conduct regional client visits and represent the platform at relevant industry, trading, and VIP events.

Requirements

• 3+ years of experience in VIP/Key Account Management, Business Development, Sales, or Relationship Management within digital assets, financial services, FinTech, Web3, or related industries.
• Strong existing network among HNWIs, professional traders, institutional clients, market makers, or other high-value clients; established regional resources are highly preferred.
• Strong communication, negotiation, and relationship management skills, with a results-oriented mindset and the ability to independently manage the full client lifecycle.
• Fluent Mandarin Chinese and English required; additional regional languages such as Cantonese, Spanish, Korean, Arabic, or Japanese are a plus.
• Willingness to travel regularly for client meetings and business development activities across assigned markets.