VIP Strategy Manager

Work mode: Onsite (remote for first 6 months is suitable)

Employment type: Permanent, Full-time

Language: English, Mandarin, Malay

About the Role

We are hiring a Senior VIP Strategy Manager to lead our VIP Strategy department, direct line managers, and scale our high-value customer operations. You will own end-to-end retention and engagement strategies, drive customer lifetime value, and align cross-functional teams to deliver an elite VIP experience.

Key Responsibilities

●Lead, mentor, and build high-performing VIP Strategy managers and specialists.

●Own overall departmental strategy for retention, loyalty, and revenue growth.

●Drive advanced customer segmentation, behavior analysis, and personalization.

●Partner with CRM, Product, Marketing, and Service leaders to streamline the VIP journey.

●Track high-level metrics to optimize campaign performance and retention outcomes.

What This Role Offers

●Full leadership ownership of our VIP department and growth vision.

●High executive visibility and direct impact on global business revenue.

●Freedom to innovate bespoke loyalty models and premium customer experiences.

●Strategic leadership position within a rapidly scaling international company.

Must Have

●5+ years in CRM, VIP Management, Customer Retention, Account Management, Luxury Sales, or related roles.

●Proven success in managing and retaining high-value customers, driving customer engagement, loyalty, retention, and repeat sales.

●Strong understanding of VIP customer behavior and premium customer experience.

●Excellent communication, relationship-building, and stakeholder management skills.

●Fluent in English, Mandarin & Malay (spoken and written)

●Candidates with other South East Asian languages may be considered

Nice to Have

●Experience in online entertainment, luxury retail, hospitality, or premium membership businesses.

●Experience managing VIP programs, loyalty initiatives, or high-value customers.

●Familiarity with CRM platforms, customer segmentation, and retention analytics.

●Strong background in customer engagement and campaign optimization.