Vip Support Engineer

Job Title: VIP Support / M365 & Microsoft Teams Rooms Engineer

Experience: 4-8 Years
Location: Gurgaon
Job Type: VIP Support(L2)

Immediate joiners Only

If interested , Please share your updated resume with PICTURE along with brief summary, Compensation Details at [email protected] or call 7290068760

Job Summary

We are looking for a highly professional and technically skilled VIP Support / M365 & Microsoft Teams Rooms Engineer to provide premium IT support to senior executives, CXOs, boardrooms, and critical business meetings.

The candidate should have hands-on experience in Microsoft Teams Rooms (MTR), M365 troubleshooting, macOS support, Intune, Azure AD/Entra ID, JAMF and networking. The role requires strong troubleshooting skills, excellent communication, ownership, and the ability to remain calm and composed while supporting high-priority executive meetings.

Key Responsibilities

Microsoft Teams Rooms (MTR) & Boardroom Support

• Provide hands-on support for Microsoft Teams Rooms and collaboration systems.
• Troubleshoot and support MTR solutions involving Poly, Cisco and Crestron devices.
• Provide technical support for high-priority boardroom and executive meetings.
• Troubleshoot audio, video, display, camera, microphone and Teams connectivity issues.
• Perform pre-meeting checks and ensure meeting rooms are fully operational.
• Provide on-site/real-time support during critical meetings and executive sessions.

Microsoft 365 Support

• Troubleshoot Outlook and Exchange Online issues.
• Resolve Microsoft Teams collaboration and connectivity issues.
• Troubleshoot OneDrive synchronization and SharePoint access issues.
• Support Microsoft Intune device compliance and policy-related issues.
• Troubleshoot M365 identity and authentication issues including MFA, SSO and Azure AD/Entra ID.
• Assist users with account, access and authentication-related problems.

macOS & JAMF Support

• Provide technical support for macOS devices.
• Troubleshoot macOS operating system, application and connectivity issues.
• Perform/assist with macOS updates and troubleshooting.
• Working knowledge of JAMF Pro for Mac device management.
• Troubleshoot Wi-Fi, VPN and security profiles on macOS.
• Configure and troubleshoot printer drivers and printing issues on Mac devices.

Network & Connectivity Support

• Troubleshoot common network-related issues affecting end users and meeting rooms.
• Good understanding of LAN/Wi-Fi, VPN, DNS, DHCP and basic network connectivity.
• Troubleshoot connectivity issues and coordinate with Network/Security teams for complex incidents.
• Diagnose network issues impacting Microsoft Teams, MTR and executive users.

Documentation & Reporting

• Maintain accurate incident records, troubleshooting documentation and support reports.
• Document recurring issues, resolutions and knowledge articles.
• Ensure timely updates and closure of support tickets.

Professional Skills

• Excellent verbal and written communication skills.
• Ability to communicate technical issues in clear, non-technical language with CXOs and senior executives.
• Strong executive presence and customer-facing skills.
• Calm, composed and professional under pressure.
• Strong ownership and accountability for incidents.
• Ability to prioritize and manage multiple high-priority requests.
• Strong problem-solving and troubleshooting approach.

Required Technical Skills

Must Have:

• Microsoft Teams Rooms (MTR)
• Poly / Cisco / Crestron
• Microsoft 365
• Microsoft Teams
• Outlook / Exchange Online
• OneDrive / SharePoint
• Intune
• Azure AD / Entra ID
• MFA / SSO
• macOS
• JAMF Pro
• Wi-Fi / VPN
• Basic networking
• Executive / VIP Support
• Boardroom Support

Good to Have:

• Microsoft Teams Rooms administration
• AV / Video Conferencing support
• Endpoint Management
• ITIL / Service Management knowledge
• Experience supporting CXO / C-level executives

Key Skills

VIP Support, Executive Support, MTR, Microsoft Teams Rooms, Teams Rooms, Poly, Cisco, Crestron, Microsoft 365, M365, Teams, Outlook, Exchange Online, OneDrive, SharePoint, Intune, Azure AD, Entra ID, MFA, SSO, macOS, JAMF, JAMF Pro, Wi-Fi, VPN, Networking, Boardroom Support, AV Support, Video Conferencing, Desktop Support, EUC, End User Computing, IT Support, IT Infrastructure, L2 Support, Executive IT Support