VIP Support Representative

Who are we?

Auction Technology Group (ATG) is transforming the multi-billion-dollar global auction industry. Our platforms connect thousands of auction houses with buyers in over 170 countries, powering more than $15 billion in annual sales. Through innovative online auction technologies, we help auctioneers expand their reach, boost efficiency, and maximize value—while giving bidders unrivaled access to rare and specialized items.

As a publicly traded company, ATG has scaled from $18 million to $170 million in revenue, with sustained growth beyond the pandemic. We're modernizing one of the last industries to fully go digital—building a global, category-defining business in the process.

The Role

The VIP Support Representative provides prompt and effective resolution of VIP buyer inquiries and account-related issues.

Key Responsibilities

• Respond to customer inquiries, owning end-to-end resolution
• Facilitate buyer communication with Auctioneers
• Escalate and prioritize customer issues, as needed
• Adhere to service standards and escalation protocols
• Execute policies and procedures to facilitate an extremely high-quality customer service experience
• Surface consistent bidder challenges to inform improved policies and procedures

Required Qualifications

• At least 5 years in customer care
• Background in customer service with experience supporting or mentoring others.
• Strong written and verbal communication skills.
• Preferred Qualifications
• Experience with auctions and e-commerce.
• Experience working with strategic and VIP customers.

Reporting Structure

Reports to: Trade Support Team Lead

Auction Technology Group is committed to fair and equitable compensation practices.

The pay range for this role is $60,000 to $75,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans.