VIP User Operation Specialist

Key Responsibilities

1. Build and maintain long-term relationships with VIP users by providing personalized support and delivering a premium user experience.

2. Plan and execute exclusive campaigns, events, and community engagement initiatives to increase VIP user activity, retention, and spending.

3. Understand VIP users’ preferences, behaviours, and needs, and develop tailored engagement strategies to maximize user satisfaction, loyalty, and lifetime value.

4. Gather user feedback and market insights, collaborate with cross-functional teams to optimize products and operations, and continuously improve the overall VIP experience.

Requirements

1. Excellent communication and interpersonal skills with the ability to build strong relationships and engage high-value users.

2. Experience in live streaming, voice chat, social entertainment, gaming, or internet platforms is a plus, but not required.

3. Experience in VIP operations, community operations, user operations, relationship management, event operations, or other user-facing roles is preferred.

4. Strong execution, problem-solving, and multitasking skills, with the ability to work effectively in a fast-paced environment.

5. Self-motivated, proactive, and passionate about user engagement and community growth.

6. Proficiency in Chinese language.