Virtual Assistant Care Coordinator (8 Months Contract)

Working Hours:
Monday to Thursday: 8:30am – 6:00pm
Friday: 8:30am – 5:30pm

Job Responsibilities

• Conduct outreach to patients and support enrolment into care programmes.
• Monitor daily patient responses through chatbot and dashboard systems.
• Review patient responses and escalate cases to the clinical team based on established workflows and protocols.
• Follow up with non-responsive patients and guide them on using the chatbot where required.
• Verify patient eligibility, enrolment status and dashboard records.
• Maintain and update patient databases and electronic records accurately and promptly.
• Coordinate patient appointments, referrals, handovers and communications with clinical teams.
• Document patient interactions, outcomes, follow-ups and escalations across relevant IT systems.
• Collate and validate data such as enrolment, response rates, outreach attempts, escalations and patient outcomes.
• Analyse patient engagement data to identify trends, care gaps and recurring non-response patterns.
• Prepare regular reports and updates to support operational monitoring and service improvement.
• Support audits, service evaluations and continuous improvement initiatives.

Requirements

• Diploma in Healthcare related courses

• Experience in healthcare administration, patient-facing roles, telehealth or chronic disease management will be an advantage.

• Good communication, coordination and interpersonal skills.

• Detail-oriented with good data management and documentation skills.

• Comfortable working with digital platforms, dashboards and multiple IT systems.

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities

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