Virtual Assistant

About the role

This is a versatile position that blends customer service, light technical support, and construction project administration. You'll be the first point of contact for many of our customers and a key support person for our estimating and project management team.

Key responsibilities

• Answer inbound calls as the first screener, gathering details, resolving simple requests, and routing calls to the right team member
• Manage the general inbox, responding to customer inquiries promptly and professionally
• Follow up with customers after installations to confirm satisfaction and address any concerns
• Schedule and confirm service appointments and site visits
• Walk customers through common troubleshooting such as password changes, battery replacements, and system resets
• Document issues and escalate more complex technical problems to our field team
• Assist with preparing and organizing technical submittals (product data sheets, specifications, shop drawings)
• Support estimators with project takeoffs and bid preparation
• Help with project coordination, including tracking schedules, reviewing purchase orders, and supporting planning activities
• Conduct market research to identify target general contractors and upcoming projects

About you

• 2+ years of experience as a virtual assistant, administrative assistant, or customer service representative
• Excellent verbal and written English communication skills
• Strong organizational skills and attention to detail
• Comfortable learning basic technical troubleshooting for customer-facing products
• Proficiency with Microsoft Office and/or Google Workspace
• Reliable high-speed internet, a quiet workspace, and a headset for calls
• Experience in construction, a trade contractor environment, or with general contractors (preferred)
• Familiarity with submittals, takeoffs, or bid preparation (preferred)
• Experience with a CRM such as HubSpot, Salesforce, or Zoho (preferred)

About us

Our client is a security systems installation company serving residential and commercial clients across Western Canada. We deliver quality corporate and home installations, and we pride ourselves on responsive service before, during, and after every project.

Benefits

• Competitive hourly pay
• Flexible remote work
• Paid training on our systems, products, and processes
• Opportunity to grow into a project coordination or estimating support role