Virtual Assistant

Job Title: Experienced Virtual Assistant (Remote, Philippines-Based)

Company: Superhost Union – Premium Short-term Rental Management (Canberra, Australia)

Employment Type: Independent Contractor (Full-Time, Remote)

Location: Philippines (Work-from-Home)

Start Date: Immediate

About Us:

Superhost Union is one of Canberra’s leading short-term rental management companies, dedicated to delivering exceptional guest experiences and professional property management services.

In 2026, we were proudly recognised at the Airbnb Australia & New Zealand Host Awards, receiving the prestigious 5-Star Host Award, reflecting our commitment to excellence. With over 5,100 guest reviews and an outstanding average rating of 4.96/5, we have built a strong reputation for quality, reliability, and hospitality.

As a fast-growing company, we foster a supportive and collaborative work environment where team members are encouraged to grow professionally, contribute new ideas, and be part of our continued success.

Job Description:

We are seeking a highly experienced and proactive Virtual Assistant to join our team. The ideal candidate will have a strong background in administrative support and customer service, with the ability to handle guest communications professionally.

Key Responsibilities:

• Manage and respond to guest inquiries across platforms such as Airbnb and Booking.com.
• Handle inbound and outbound guest phone calls with professionalism and efficiency.
• Coordinate with housekeeping and maintenance teams to ensure timely service delivery.
• Maintain and update internal records and property management systems.
• Assist with data entry, report generation, and other administrative tasks as needed.

Requirements:

• Minimum of 2 years experience as a Virtual Assistant or in hospitality/customer service role.
• Excellent verbal and written English communication skills.
• Strong problem-solving skills and attention to detail.
• Proficiency in tools such as ChatGPT, Google Workspace, ClickUp, and Hostaway (training can be provided).
• Reliable internet connection and a dedicated home office setup.
• Ability to work full-time during Australian Eastern Standard Time (AEST) business hours.

Compensation:

• Monthly rate: ₱42,000 – ₱60,000, commensurate with experience and skills.
• Performance-based bonuses and incentives.

How to Apply:

Apply on Indeed or send your resume and a brief cover letter detailing your relevant experience with the subject line: “Application for Experienced Virtual Assistant - Job ID 2610 – [Your Name]”.

Job Types: Full-time, OJT (On the job training)

Pay: Php42,000.00 - Php60,000.00 per month

Benefits:

• Opportunities for promotion
• Work from home

Application Question(s):

• What do you think is the biggest challenge for a Virtual Assistant working in the short-term rental industry?
• Please describe a time when you needed to remember a large amount of information (such as processes, rules, or data). How did you make sure you did not make mistakes?Please include the sentence ‘I prefer blue folders’ at the end of your answer.
• When working remotely, what methods do you use to stay focused, productive, and avoid procrastination?

Experience:

• Hospitality: 2 years (Required)

Work Location: Remote