Virtual Assistant

Company Description Chosan is a premier operator focused on managing and optimizing coliving and multifamily assets through flexible partnership models such as management fees, master leasing, and revenue sharing. The company blends institutional-grade execution with a tech-forward approach to set a new standard for modern asset operations. By offering furnished, mid-term rental products, Chosan targets high-intent renters and captures market segments that traditional operators often overlook. Its specialized marketing and operational strategies enable accelerated lease-ups, adaptable deal structures, and consistent occupancy with premium yields. Chosan partners closely with property owners to unlock value and transform asset performance.

Role Description The Virtual Assistant at Chosan is a full-time, remote role that supports day-to-day business operations and team productivity. Responsibilities include managing calendars and scheduling meetings, organizing digital files, and tracking tasks and deadlines. The role also involves handling email correspondence, preparing documents and presentations, and maintaining accurate records and reports. The Virtual Assistant may assist with basic research, data entry, and updating internal systems or spreadsheets. This role requires proactive communication, attention to detail, and a commitment to supporting a fast-paced, tech-forward real estate operations environment.

Qualifications

• Candidates should possess strong organizational and time-management skills, including task prioritization, calendar management, and deadline tracking.
• Candidates should possess solid communication skills, including clear written and verbal communication, professional email etiquette, and the ability to interact with internal and external stakeholders.
• Candidates should possess proficiency with digital tools, such as office productivity suites (e.g., Google Workspace or Microsoft 365), online scheduling tools, and cloud-based file management systems.
• Candidates should possess basic research and data-handling skills, including data entry accuracy, information gathering, and report or spreadsheet updating.
• Candidates should possess problem-solving and adaptability skills, including the ability to work independently, learn new tools quickly, and support multiple projects in a remote environment.
• Additional beneficial qualifications include prior experience as a virtual assistant or administrative support professional, familiarity with real estate or property management, and comfort working in a tech-forward, fast-growing company.

Key Responsibilities

• Craft clear, professional, and empathetic English responses to guest messages, emails, and inquiries across Airbnb, VRBO and other internal platforms.
• Maintain a 5 minute response time to all messages during your shift.
• Deescalate and resolve guest complaints with professionalism, empathy, and sound judgment.
• Coordinate with cleaning, maintenance, and operations teams to fulfill requests.
• Update and monitor internal systems, CRMs, and property dashboards.
• Document all customer interactions accurately for team follow-up and quality control.
• Collaborate with team members to ensure seamless daily operations.

Requirements

• Fluent in English (spoken and written) – excellent grammar and communication tone.
• Strong typing skills (80+ WPM) and confidence navigating multiple platforms.
• High attention to detail, accountability, and ability to multitask under pressure.
• Strong problem-solving and conflict resolution skills.
• Must have a reliable laptop/computer and high-speed WiFi.
• Previous experience with Airbnb, property management, or hospitality support is a plus but not required.
• Professional, positive, and culturally aligned with a high standard of service.

Why Join Us

• Work 100% remotely from anywhere in Brazil.
• Full-time, consistent hours (40 hours/week).
• Competitive hourly rate in USD.
• Supportive, fast-growing international team.
• Career growth opportunities for high-performing team members.

If you’re ready to join a professional, global team that values reliability, communication, and excellence — we’d love to meet you.