Virtual Assistant (Insurance Benefit) - Remote

Full job description

Location: Remote (Must work U.S. business hours)

Employment Type: Full-Time

Experience Required: Minimum 1 year

Role Overview

The General Virtual Assistant (GVA) provides administrative, operational, and project support to ensure daily business tasks are completed efficiently and accurately. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while maintaining speed and quality. This role requires strong communication skills, technical proficiency, and the ability to work independently during U.S. time zones.

Key Responsibilities

● Provide administrative and clerical support (e.g., data entry, document management,

scheduling, email handling).

● Prepare and manage spreadsheets, reports, and presentations using Microsoft Office

and Google Workspace tools.

● Maintain and update company files, CRM records, and databases with high accuracy.

● Assist in managing calendars, appointments, and travel arrangements.

● Handle inbound and outbound communications professionally.

● Support operational and marketing tasks such as research, lead management, and basic

content coordination.

● Ensure tasks are completed quickly, accurately, and in line with company standards.

● Coordinate with team members to ensure deadlines are met and priorities are managed

effectively.

Requirements

● 1+ year experience as a Virtual Assistant or in an administrative support role.

● Strong attention to detail and high level of accuracy.

● Ability to work fast while maintaining quality.

● Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace

(Docs, Sheets, Slides, Drive).

● Excellent written and verbal communication skills in English.

● Highly organized, dependable, and able to manage multiple tasks with minimal

supervision.

● Comfortable working in U.S. business hours (EST/PST).

Preferred Qualifications

● Experience with task/project management tools (e.g., Asana, Trello, ClickUp).

● Familiarity with CRM systems or customer data tools.

● Basic knowledge of social media or marketing support tasks.

● Previous experience working with international or U.S.-based teams.

Performance Metrics / KPIs

● 100% on-time completion of assigned tasks.

● Accuracy rate ≥ 98% in data entry and documentation.

● Responsiveness and communication within agreed turnaround times.

● Consistent productivity and proactive problem-solving.