Virtual Assistant - Junior Sales Associate

About the role

Junior Sales Associates play a critical role in delivering a smooth, welcoming, and supportive experience for prospective and current patients. This role requires strong communication skills, sound judgment, and the ability to manage patient coordination and follow-ups with professionalism, empathy, and autonomy.

Key responsibilities

• Serve as the primary point of contact for prospective and current clients, guiding them throughout the process with clarity, confidence, and professionalism.
• Initiate engagement with warm leads by scheduling and conducting initial consultations, ensuring clients feel informed, supported, and understood.
• Provide clear, expert explanations of services, processes, documentation requirements, and available financial or payment options.
• Build strong rapport with clients through thoughtful conversations that identify needs, address concerns, and support informed decision-making.
• Maintain and nurture relationships with current, previous, and prospective clients to ensure continuity of care and long-term engagement.
• Track and maintain detailed records of client interactions, follow-ups, and completed transactions in compliance with confidentiality and privacy standards.
• Support the progression from consultation to clinical coordination by ensuring timely follow-ups and smooth handoffs to internal teams.
• Actively manage a pipeline of prospective clients, including follow-up with individuals who did not proceed after their initial consultation.
• Demonstrate ethical, client-centered practices while adhering to all company policies, protocols, and procedures.
• Conduct professional, open-camera Zoom calls for consultations and ongoing client engagement.

About you

• At least 3 years of experience in Sales - Appointment Setting
• At least 1 year of experience in handling US clients
• Background in the healthcare industry (in a US setting) is preferable
• Strong verbal and written communication skills with excellent attention to detail
• Ability to build rapport and trust with patients and clients
• Self-motivated, proactive, and confident, with a compassionate and professional demeanor
• Comfortable handling sensitive conversations with empathy and discretion
• Ability to manage multiple priorities in a fast-paced, remote environment
• Personal laptop (at least Intel i5 or equivalent), noise-canceling headset, and functional camera
• Reliable internet connection with a backup plan for power or connectivity disruptions

About us

Reproductive Sciences Management Company (RSMCo) is a global leader in fertility services, offering IVF, PGS, egg donation, surrogacy, and more—all under one roof. Our mission is to provide a seamless, compassionate, and supportive experience for individuals and families pursuing their dreams of parenthood. With a rapidly expanding international presence, we are redefining family creation through innovation, collaboration, and care.

Benefits

• Mission-driven work helping families around the world.
• Supportive team culture and strong opportunities for growth.
• Competitive compensation and commission structure.
• Pay: $6 per hour (subject to Philippine tax)
• Paid training to ensure you are fully prepared for the role.
• Work-from-home setup – flexible and remote environment.
• Performance incentives – opportunity to earn bonuses based on exceptional work and contribution.
• HMO coverage – access to healthcare benefits for you.