Virtual Assistant - Property Support (WFH)

Office Flex is a permanent Work From Home and includes Fiber Internet, Backup Internet, UPS, PC/Laptop.

Role Overview: 
The Virtual Assistant will play a key role in ensuring that new properties are efficiently onboarded, listed, and managed across all online platforms. The role requires strong organizational skills, attention to detail, and a customer-focused approach to ensure seamless distribution and payment processes.

Key Responsibilities:

• Property Listings Management

  • Build and update property listings across all online travel platforms and booking channels.
  • Ensure accuracy of property details, photos, pricing, and availability.

• Onboarding New Properties

  • Assist in the onboarding process for new hotels and properties.
  • Coordinate with internal teams and property owners to gather required information and assets.

• Online Distribution Review

  • Regularly review property distribution across online platforms to ensure consistency and visibility.
  • Identify and resolve discrepancies in pricing, availability, or content.

• Payments Assistance

  • Support the process of taking payments for properties.
  • Ensure transactions are processed accurately and securely.
  • Provide support in reconciling payments where required.

• Guest Communication & Admin Support

  • Respond to guest enquiries and emails in a timely and professional manner.
  • Provide administrative assistance including calendar management, data entry, and file organization.
  • Assist with side reception duties as needed, helping to manage day-to-day virtual front desk operations.

Qualifications and Requirements

Qualifications & Skills:

• Previous experience as a Virtual Assistant or in the hospitality/tourism industry is highly desirable.
• Strong knowledge of online booking platforms (e.g., Booking.com, Expedia, Airbnb) is an advantage.
• Excellent written and verbal communication skills in English.
• Highly organized, detail-oriented, and proactive.
• Proficiency in Microsoft Office / Google Workspace; familiarity with property management systems is a plus.
• Ability to work independently and manage multiple priorities.

Perks and Benefits

✔ Comprehensive health and life insurance starting on your 16th day of employment, including coverage for one free dependent
✔ Flexible leave credits that can be used for vacation, emergencies, and sick leave
✔ Exciting Mid-Year Parties with giveaways and cash prizes!
✔ Endless opportunities for career advancement
✔ We set you up for success with a company-provided PC/laptop and fiber internet connection
✔ Tech-on-Wheels support
✔ Join our CS Social Clubs and Special Interest Groups to connect with colleagues
✔ International career growth and networking opportunities
✔ Unlimited cash incentives for successful referrals
✔ In-house psychiatrist available to support employees' well-being
✔ Become part of the Employee Share Units program
✔ Cloudstaff Dream Points – redeemable for useful items like appliances, kitchen gadgets, and more

CLOUDSTAFF: BUILD YOUR CAREER, ANYWHERE
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

WHY CLOUDSTAFF IS THE #1 WORKPLACE?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition 
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement 
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.