Virtual Assistant Team Captain

Client Success Team Captain
REassist | Baguio City | Office-based | Monday to Friday, Day Shift

REassist provides Virtual Assistant support to Australian and New Zealand real estate businesses. We are seeking an experienced Client Success Team Captain to lead, coach, and manage a team of Virtual Assistants.

This role focuses on people leadership, performance, productivity, compliance, and team engagement. You will work alongside our Client Success Officers, who manage client relationships, to ensure our VAs are supported, accountable, and consistently delivering quality work.

Previous Leadership Experience Is Essential

This is not an on-the-job training role or an entry-level leadership opportunity. You must have previous experience directly leading and managing a team in a BPO or Virtual Assistant environment.

Induction into REassist’s systems and processes will be provided. However, you must already have the practical skills to manage people, address performance concerns, conduct coaching conversations, and drive team accountability.

Key Responsibilities

• Lead and manage an assigned team of Virtual Assistants.
• Conduct regular one-on-one check-ins, coaching sessions, and performance reviews.
• Monitor productivity, attendance, work quality, and compliance with company policies.
• Identify performance concerns early, implement improvement plans, and follow through on agreed actions.
• Maintain accurate records of coaching, performance, attendance, and relevant team matters.
• Support onboarding, ongoing development, engagement, and retention.
• Work closely with Client Success Officers to address issues affecting service delivery.
• Escalate risks and concerns promptly, with clear supporting information and recommended actions.
• Promote REassist’s Core Values and build a supportive, accountable team culture.

Essential Requirements

• Previous experience directly leading and managing a team in a BPO or Virtual Assistant environment.
• Demonstrated experience in coaching, performance management, and handling difficult conversations.
• Proven ability to motivate staff, enforce standards, and hold team members accountable.
• Strong written and verbal English communication skills.
• Strong organisation, documentation, and follow-up skills.
• Confidence using productivity reports and performance data to identify concerns and guide action.
• The ability to exercise sound judgement, take ownership, and work independently.
• Availability to work from our Baguio City office during a Monday-to-Friday day shift.

How to Apply

Apply through Indeed with your updated resume and a short cover letter.

Your application must clearly describe your previous team leadership experience, including the teams you have managed, your responsibilities, and examples of results achieved.

In your cover letter, explain your approach to leadership, how you build accountability while supporting your team, and what you would contribute to REassist’s culture and performance.

Previous direct team leadership experience is an essential requirement for consideration.

Pay: From Php25,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Pay raise
• Promotion to permanent employee

Work Location: In person