Virtual client relations assistant

Job Summary

We are seeking a dynamic and detail-oriented Virtual Client Relations Assistant to join our team. In this role, you will serve as the primary point of contact for clients, providing exceptional support and ensuring their needs are met with professionalism and efficiency. Your energetic approach will help foster positive relationships, streamline communication, and enhance overall client satisfaction. This paid position offers an exciting opportunity to develop your skills in legal support and client management within a fast-paced, collaborative environment.

Responsibilities

• Manage incoming client inquiries via email, phone, and online platforms with enthusiasm and professionalism
• Schedule appointments, consultations, and follow-up meetings efficiently using digital calendar tools
• Assist with legal document preparation, review, and organization to support attorneys and paralegals
• Conduct research across various legal areas including estate planning, environmental law, family law, and more to support case development
• Maintain accurate client records and case files within document management systems such as iManage or similar platforms
• Support project management tasks by coordinating deadlines, tracking case progress, and preparing status reports
• Handle confidential information with integrity and adhere to privacy protocols at all times

Skills

• Strong knowledge of legal areas including estate planning, environmental law, UCC law, immigration law, landlord-tenant law, family law, securities law, tribal law & regulations, patent law, workers' compensation law, personal injury law, civil litigation support, and general & commercial litigation
• Proficiency in legal research tools such as LexisNexis and Westlaw; experience with legal case management software like PCLaw is a plus
• Excellent organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment
• Exceptional written and verbal communication skills; adept at client communication and professional writing
• Skilled in document review, proofreading, transcription, legal drafting, and data entry
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and document management systems such as iManage or similar platforms
• Ability to handle confidential information discreetly while maintaining high standards of accuracy and attention to detail
• Experience supporting attorneys or legal teams through administrative tasks such as filing, phone etiquette, procedural law knowledge, and clerical support
• Strong research skills combined with the ability to interpret complex legal information effectively

Join us as a Virtual Client Relations Assistant where your enthusiasm for client service paired with your legal support expertise will make a meaningful impact. We value proactive individuals who thrive on organization and communication excellence—help us deliver outstanding service while advancing your career in the legal field!

Pay: $25.70 - $30.96 per hour

Work Location: Remote