Virtual Customer Service Representative

Key Responsibilities:

• Handle inbound customer calls, chats, or emails on behalf of your chosen client program
• Deliver accurate, professional, and empathetic support to resolve customer inquiries
• Navigate client systems, scripts, and knowledge bases to find timely solutions
• Meet or exceed client KPIs including customer satisfaction (CSAT), handle time, and quality scores
• Maintain a quiet, distraction-free home office that meets client technical standards
• Complete all required client certification training prior to taking live customer interactions
• Follow all client compliance, confidentiality, and scripting requirements
• Select and manage your own schedule through the Platform portal
• Stay current with client program updates, product knowledge, and policy changes
• Communicate proactively with the team regarding any performance concerns or support needs

What We’re Looking ForExperience & Skills

• Prior customer service experience preferred (call center, retail, hospitality, or similar)
• Strong verbal and written communication skills
• Active listening, empathy, and professional problem-solving ability
• Ability to navigate multiple systems simultaneously while assisting customers
• Self-starter with the discipline and focus to work independently from home
• Dependable, detail-oriented, and committed to showing up for scheduled shifts
• Ability to follow scripts and client compliance guidelines accurately and consistently

Technical Requirements

• Desktop or laptop computer running Windows 11 or later (tablets and Chromebooks not supported)
• High-speed wired internet connection (minimum 10 Mbps download / 3 Mbps upload recommended)
• USB noise-cancelling headset
• Quiet, private, dedicated home workspace free from background noise
• Ability to pass the platform computer technical check prior to enrollment

Background & Eligibility

• Must be 18 years of age or older
• Must successfully pass a background check (requirements vary by client program)
• Some client programs require a drug screen — details confirmed at enrollment

Bonus Qualifications

• Previous remote or work-from-home customer service experience
• Bilingual proficiency in Spanish/English or Portuguese/English — bilingual programs available
• Familiarity with CRM tools or contact center software (e.g., Salesforce, Genesys, NICE)

Job Type: Part-time

Pay: $10.00 - $19.00 per hour

Work Location: Remote